Scotland is now the BPO location of choice for many of the world’s top companies. Companies such as Ceridian, BAA, Shell, IBM, Morgan Stanley, Heineken and Diageo have all recognized Scotland’s experience and expertise across human resources, technology and finance to join the growing community who has made Scotland their BPO home.

By joining this Webinar you will hear more about Scotland’s strength and depth as a BPO location:

Overall 451,000 people are employed within finance and business, of which 356,000 are located within Scotland’s central belt, ensuring a steady supply of highly skilled staff for the BPO sector

Some of the largest BPOs and contact centers in Europe are based in Scotland. There are over 86,000 people employed in 400 contact centers – one in every 30 employee works in a contact centre

Scotland is home to many global and pan European BPOs due to the wealth of multilingual skill. Current BPOs and contact centers offer a mix of 26 different languages

The sector has grown by 30,000 employees, or 54%, since 2003

Scotland has over 272,000 students studying at any one time for a higher education qualification

Doug Sawers, Managing Director, Ceridian Ceridian UK is part of Ceridian Corporation, a 9000-strong global services company. The UK business is a leader in HR outsourcing and has a great blend of leading-edge HR technologies and full-service centers, which are both on-shore (primarily Glasgow, Manchester and Leeds) and offshore (Mauritius). Ceridian is growing past the 700 colleague mark in the UK and past the 400 mark in Mauritius. Main services include HRIS, payroll, flexible benefits, employee assistance programs, recruitment, expense management and workforce management. Ceridian aims to have the most committed people, the latest technology, the best-tailored solutions and to enjoy helping customers to improve their business performance dramatically.

In addition to cost savings, shared service centers for finance and accounting functions such as collections and payments execution are being leveraged by corporations to institute best practices and provide additional value-added capabilities to improve management visibility and control, enhance process quality, and increase overall business performance.

Attend this webinar to learn about a recent SunGard global study of small - to large - sized corporations that examined the primary drivers, perceived challenges and overall satisfaction among companies already using or looking to migrate to a shared service center model.

Topics of discussion will include:

The reasons why many organizations choose to deploy shared service centers

The experiences of organizations currently utilizing shared service centers

Best practices in launching a shared service center

Common pitfalls to avoid when initiating a shared service center

Real and perceived obstacles in moving an organization towards a shared service model

Justin Harrison, Project Manager, REL Justin has over 20 years of experience specializing in Customer-to-Cash (C2C) assignments undertaking scoping, analysis & design and implementation projects across a wide range of industry sectors and geographies. He has been responsible for teams of clients and consultants involved in Organisational Change, Best practice Process Improvement and Working Capital Management. Most of Mr Harrison's assignments have focussed on delivering tangible and sustainable significant cash flow improvement supported by process change. He is a senior member of REL's C2C Practice Group and supports the development and maintenance of best practices both for internal use and for the benefit of clients.

Molly Pryor, Assistant Treasurer, Huntsman Corporation

Jim Mangano, SVP Receivables Solutions, SunGard

About -

This Live and Interactive online training seminar will guide you through the fundamental changes being made to the treatment of UK VAT regarding International Services in 2010.

One recent delegate gave this feedback after attending this seminar: "It was brilliant not to have to waste time travelling, and to receive such a high quality seminar from my desk. I would definitely recommend this to other colleagues." H Stephens, Tax Manager, Liverpool University.

Each delegate will receive a free headset, free VAT book and free access to our online VAT Resource Centre.

The Seminar Covers -

* The Basic Rules Defined
* The Reverse Charge Rule
* The Key Services affected by the changes (Land Related Services, Performance Related Services, Work on Goods, Schedule 5/Intellectual Services, Transport, Intermediary, Transports Hire and Restaurant and Catering Services)
* Administrative Changes

After the seminar -

You will receive a free copy of The Authoritative Guide to VAT which is a book that is 346 Pages long and consists of 19 chapters. It will help everyone in your organisation who deals with Value Added Tax. It is a comprehensive guide to all aspects of VAT. It covers all the topics that are in ‘Tolley's Value Added Tax’ and ‘Tolley's VAT in Europe’ - to buy the latest editions of both of these books would cost in excess of £200.

You will also receive 12 months free access to The VAT Resource Centre which is an online information service that helps busy accountants, financial directors and anyone who has to work within the EC system of VAT to understand and comply with all the EC VAT rules. The cost of an annual subscription is usually £99.

Course Cost:

This seminar will be delivered over the Internet. The price to attend is £145. We will send every delegate a free starter pack the first time they book, which will ensure that you receive all aspects of the seminar to a professional standard.

Course Duration:

The seminar will last for 3 hours and will be divided into 6 sessions. There will be a short break between each session.

New Year’s Resolution – Start the year right

Attend this great webinar on 1/13/2010 11am pacific http://www.generationomarketing.com/eSignature.html

To learn how you could:
• Get more contracts signed
• Solve compliance issues
• Have an audit trail
• Conduct green business

Who would benefit by attending? Anyone who would like to:

• Reduce cost
• Reduce the time spent on internal compliance, payroll, legal documents, T&Es, or tax forms
• Reduce the time spent on vendor documents, invoices, purchase orders, records management, or storage
• Reduce sales cycles, get paid faster, or increase revenue
• Speed up change control or get approvals faster