Brian Doe, of Enterasys Networks, is one of the tech support industry's stark-raving geniuses, bringing years of expertise and maverick sensibilities to an often unadventurous category. In the next Glance-sponsored Webinar, Brian's humorous stories and sage advice will change the way you approach tech support forever, both as a provider and consumer.

In '08, 87% of consumers switched companies based on bad service, and half will pay more for better service – even in a down economy. Tech support matters! This Webinar will give you a leg up on the competition and increase your bottom line - register now.

This engaging webinar will cover:
Dealing with tech support reps.
Managing your own tech support staff.
Finding a good tech support rep.
Knowing the limits of tech support
and more...