call center
The 5 Advantages of Cloud-based Workforce Management
Submitted by Anonymous on Tue, 03/02/2010 - 23:48
03/17/2010 9:00 am
03/17/2010 10:00 am
America/Los Angeles
Learn from industry expert Chuck Ciarlo how "cloud computing" in your call center makes workforce management easier and more affordable:
- What is "cloud computing" based workforce management?
- How is it different from traditional workforce management software?
- What are key advantages of "cloud" based workforce management software?
Webinar Presenters:
Chuck Ciarlo, CEO, Monet Software Inc.
7 Tips for more Effective Call Center Workforce Management
Submitted by Anonymous on Wed, 02/10/2010 - 11:03
02/24/2010 8:00 am
02/24/2010 9:00 am
America/Los Angeles
If you are still using spreadsheets or other manual processes to schedule your agents you should attend this webinar. Industry expert, Chuck Ciarlo who successfully owned and operated multiple call centers, will show you:
- How 7 proven tips can improve your workforce scheduling results
- How to implement and monitor those tips as part of your scheduling process
- How Monet’s WFM solution helps you automate those improved scheduling processes
Who should attend: Managers, supervisors and executives of call centers, contact centers and customer service
Webinar Presenters:
Chuck Ciarlo
How to Enhance Your Current QA Program using Lean Six Sigma Techniques
Submitted by Anonymous on Wed, 01/27/2010 - 20:48
03/27/2010 12:02 pm
America/New York
In recent months most discussions around Lean transformations in
Contact Centres have understandably evolved around managerial and
strategic matters. This webinar will explore many of the misunderstood and
forgotten elements of the original LSS model and foundational
practices that comprises a good Quality Monitoring Program within
contact centres.
Webinar Presenters:
Mohan Nair, MBA, Lean Six Sigman Black Belt
Tags:
Increase Call Center Revenues Through More Accurate Scheduling
Submitted by Anonymous on Mon, 01/25/2010 - 17:23
02/04/2010 10:00 am
02/04/2010 11:00 am
America/Los Angeles
Increase Revenues Through More Accurate Scheduling
Webinar: Learn how to increase inbound call center revenues through scheduling best practices.
Free webinar on Thursday, February 04, 2010 at 10:00 a.m. PST
Reserve your spot and register now http://www.monetsoftware.com/Why-Monet/Webinars/
Industry expert, Chuck Ciarlo who successfully owned and operated multiple call centers, will show you:
1. How forecasting, scheduling and agent adherence impacts revenues
2. How to monitor and manage key scheduling metrics to increase revenues
3. How a workforce management solution helps you automate this process
Please join us for this informative webinar. Register now.
Title: Increase call center revenues through more accurate scheduling (Chuck Ciarlo, CEO Monet Software Inc.)
Date: Thursday, February 4, 2010
Time: 10:00 AM - 11:00 AM PDT
After registering you will receive a confirmation email containing information about joining the Webinar.
Webinar Presenters:
Chuck Ciarlo
