IT Service Value Management™ - A Methodology for Optimizing the Business Value of ITSM Investments

Join CastlePointe's guest presenter, Shane Deay of Avant Corporation, for this complimentary educational webinar. Wednesday, March 9, 2011 | 9:15am PST / 12:15pm EST

Successful IT Service Management initiatives must deliver business benefit. This requires a direct linkage from the service or service improvement program to high value business services. ITSM program failure is less often a result of technical hurdles, than a result of failing to correctly identify services or service improvements that are important to business stakeholders and their concerns, or failing to identify justifiable service levels. These are essential prerequisites to successful Service Portfolio Management and Business Service Management.

IT Service Value Management™ (IT-SVM) is a four step methodology which joins essential elements of key frameworks and best practices such as ITIL®, NGOSS®, TQM, CRAMM®, PMBOK®, CMMI®, SERVQUAL/RATER, Six Sigma, and more, into a simple and actionable model. Based on a repeatable methodology, and culminating with Service Value Modeling, IT-SVM offers a practical and rational approach to targeted service improvements, optimization of scarce resources, and the clear communication of business value.

This brief forty-five minute webinar will include an overview of the elements of the IT-SVM methodology which can be used to achieve ITSM success.

Register today at http://www.castlepointe.com/event/20/IT-Service-Value-Management%E2%84%A...

The "Free Lunch" IT Transformation Webinar Series
Join us for this free lunch time webinar and lunch may be on us! Two registered webinar participants will be selected at random to each receive a $25 gift card to T.G.I. Fridays. Register today!

Register by clicking this link.

About the Presenter
Though formally involved with IT Service Management consulting since 1999, Shane Deaybegan his IT career in '91 as an applications/database programmer in the financial services industry with progressive shifts towards management consulting roles for various industries including telecomm, healthcare and hospitality. He cut his teeth on ITIL while providing merger & acquisitions related mid-range systems management consulting services to the telco industry in the late '90's.

As President and founder of Avant Corporation, he helps clients build customized service improvement plans tailored to their specific objectives and manages the delivery of related education and consulting services. Mr. Deay is a dedicated advocate of Service and Quality Improvement and frequent contributor to the ITIL and itSMF communities. He is an active member of the itSMF Gateway LIG, currently in his second year on the steering committee, was a cofounder of the Kansas City LIG, and regularly attends the itSMF USA annual conventions.

About CastlePointe
Headquartered in Newport Beach, CA, CastlePointe is a premier provider of strategic IT consulting services to Fortune 2000 firms. Uniquely focused on helping IT executives transform their organizations to drive innovation, react to market changes and continually reduce IT operating costs, CastlePointe operates nationally from offices in California, New Jersey and Tennessee. Using our proprietary DeepRoots™ methodology, we help IT leaders execute targeted programs based on specific, business-driven objectives that improve operational efficiencies, increase service performance and build leadership at all levels of their organization. To learn more about CastlePointe, please visit us at www.castlepointe.com.

There is an old business adage that states information is power. These days it’s more accurate to say that information is power -- when it is secure and reliable.

Achieving profitability in a competitive global marketplace is a major priority for most businesses. Often this comes at the expense of maintaining effective controls over integrity and accountability within an organization. And even those companies that do try to establish these controls typically place this responsibility into the hands of individuals who have little, if any, visibility into the inner workings of the organization.

Identity management and governance has become a focal point for companies trying to meet regulatory and industry expectations around information integrity and accountability. The rapid emergence of Web-based technologies has forced businesses to adapt to a radically different marketplace and has led to the evolution of open business models. Open models encourage flexibility and ease of use – but they also expose an organization to risk.

Information is power and information security is more crucial now than ever. And whether it is the protection of proprietary technology, customer information or financial data, identity management should be a key component of any corporate security strategy.

In this month’s Perficient Perspectives we look at Identity Management:

- What is it?
- The three keys of an effective identity management strategy
- Business alignment
- Executive involvement
- Measurable results
- Identity management solutions
- Where does technology fit in?
- Why technology alone is not the answer
- How to assess your own level of corporate exposure to identity abuse and infrastructure vulnerabilities

This year more than ever there is pressure on IT budgets and staff to optimize existing infrastructure.

Join Forrester® Research and Citrix® in this web seminar to hear practical advice that will help you navigate through the economic challenges of 2009.

Key Reasons to Attend:

Discover how to reduce the cost of IT management and increase business agility through proper consolidation strategies

Learn to how to apply virtualization in new ways that change the economics of computing
Best practices to maximize cloud based services