Overview

4 Ps of Service Management –People, Process, Product and Partners. But among Product (Tools/Technology) and Process, what comes first. Is it that first I finalize methodology and process and then buy a tool and customize it or should I first go and buy a Service Management Tool and then based on it I customize my processes?? Well, sounds simple but still there is a deliberate, lot of debate on this. Let’s discuss.

Benefits

The webinar will help the participants:
In Knowing

* Benefits of preferred approach
* Constraints in following alternate approach

Webinar Outline

The webinar would cover the following main areas:

* Highlights of both approaches and pros and cons of each approach

Audience

This webinar would be useful for:

* Any one who deals with IT and IT services.