Carl Barnes, a veteran of Shared Services implementation and re-engineering tells of his experiences in being able to reduce costs by 50%, achieve measureable SLA’s and record breaking DSO

‘Do you need access to a lower cost of delivery? Do you have the opportunity to look at the ‘Art of the Possible?’

Implementation of an outsourcing strategy is never easy no matter what core reason lies behind the decision to outsource. Whether it is to strip back costs, add value to current processes or implement process improvement - BPO is never a bed of roses. For example: do you outsource first and have the provider fix processes and problems or should you fix the issues before you outsource? One of the many questions you may be currently chewing on if you are considering outsourcing.

In this FREE webinar – Carl Barnes, a veteran of Shared Services implementation and re-engineering tells of his experiences in being able to reduce costs by 50%, achieve measureable SLA’s and record breaking DSO. With experiences working with global organizations who partnered with Sutherland Global Services, he will candidly discuss some of the criteria which determined these organizations’ decision to select Sutherland as a BPO partner:

Cultural: Gaining trust and partnership, flexibility and adaptability
Financial: One price – inclusive of people, technology and governance
The Solution: Best fit delivery model with technology led transformation

But nothing new is without its challenges and this presentation will follow that journey. It will take us from initial steps and challenges, to tips on turning the corner, to and getting on the road to steady state, and to finally reach a stage managing and continuous improvement.

How Can Your Organization Build a Scientific Roadmap to World Class Performance on the Key Business Outcomes?

Organizations lack science in managing, measuring and improving business processes. Attend this webinar to gain insight from Genpact’s OTC Practice Leader Mark Wood into how to achieve an end-to-end process view, and focus on improving effectiveness metrics rather than efficiency metrics. Learn how to measure some critical business outcomes, such as Revenue Dilution, as the opportunity gain is 5 to 10 times the impact achieved through reducing costs.

Join this webinar to find out how Genpact’s Order To Cash SEP can help you maximize business impact for your company. Key learnings from this session include:

A granular approach to process management and measurement

Critical business outcomes for the Order to Cash process including a deep dive into Revenue Dilution

Top performance measures and drivers and the linkages to business outcomes

Key process and technology Insights that significantly impact your business outcomes