If you are still using spreadsheets or other manual processes to schedule your agents you should attend this webinar. Industry expert, Chuck Ciarlo who successfully owned and operated multiple call centers, will show you:

- How 7 proven tips can improve your workforce scheduling results
- How to implement and monitor those tips as part of your scheduling process
- How Monet’s WFM solution helps you automate those improved scheduling processes

Who should attend: Managers, supervisors and executives of call centers, contact centers and customer service

Increase Revenues Through More Accurate Scheduling

Webinar: Learn how to increase inbound call center revenues through scheduling best practices.

Free webinar on Thursday, February 04, 2010 at 10:00 a.m. PST
Reserve your spot and register now http://www.monetsoftware.com/Why-Monet/Webinars/

Industry expert, Chuck Ciarlo who successfully owned and operated multiple call centers, will show you:

1. How forecasting, scheduling and agent adherence impacts revenues

2. How to monitor and manage key scheduling metrics to increase revenues

3. How a workforce management solution helps you automate this process

Please join us for this informative webinar. Register now.

Title: Increase call center revenues through more accurate scheduling (Chuck Ciarlo, CEO Monet Software Inc.)

Date: Thursday, February 4, 2010

Time: 10:00 AM - 11:00 AM PDT

After registering you will receive a confirmation email containing information about joining the Webinar.