NelsonHall and buyingTeam recently ran a study involving 120 CPOs and CFOs from FTSE 100 organisations across Europe and the US to better understand procurement’s changing role within business today and tomorrow.

Focusing on indirect (or non-core / GNFR) procurement, the in-depth study identified a number of challenges and opportunities for global businesses in realising maximum benefits from indirect expenditure.

Nearly 60% of Board level executives, perceived indirect procurement's importance as moderate to low (or putting it another way, place little importance on the value that indirect procurement can deliver back to the business).

However, experience has shown that better managed indirect expenditure can deliver significant profit improvements, reduce the levels of risk to which organisations are exposed, and positively influence buying behaviours across the organisation.

So why isn’t indirect procurement higher up senior executives agenda and how can organisations overcome these perceptual challenges?

During the 60 minute discussion you will hear:
- Current perceptions of the indirect procurement function and its desired future role within the organization
- The challenges currently faced by the indirect procurement function
- The business value that can be derived through indirect procurement
- The role of procurement outsourcing in enabling the indirect procurement function to take on a business partner role within the organisation.

NorthgateArinso and SAP invite you to a 60-minute Virtual Briefing about Integrated Talent Management.

During this interactive webinar, you will discover how integrated talent management supports the process of finding, nurturing, rewarding and retaining the best people and talent within your organization, through integrating HR processes.

A panel of HR experts will explain why integration really matters. Weaving individual Talent Management processes together into a consolidated system will let you uncover the benefits of enterprise-wide talent management, such as:

- How performance management can help optimize compensation planning
- How succession planning helps you to educate & develop future leaders by learning
- How global HR administration and data management leverages your HR investment across all Talent Management processes

PLUS: Enjoy a live demo of how euHReka handles key transactions in HR administration, payroll and talent management in an intuitive, fast, flexible and smartly integrated way.

What's in it for you?

- Learn more about the added value of integrated Talent Management
- Observe how easy it is to efficiently manage the life-cycle of your workforce
- Participate in a global forum and interact with fellow HR/IT decision makers and subject matter experts

Purchase to Pay Automation: Goals and challenges in a global enterprise

Effective change management is key to the success of any project which alters the way people work; whether that be a change to processes, technologies, systems or structures. However, many projects still suffer when organizational issues aren’t adequately addressed; so what practical steps can you make within your project delivery to ensure success and achieve your goals?

Nigel Chapman, Change Management Facilitator at ABB, will deliver a case study and share his experience and practical advice, providing you with key steps to reduce project risk and attain faster ROI. ABB successfully automated their invoice processing to increase efficiency and reduce costs. Join this webinar to find out how ABB successfully reaped the best results from their P2P automation program and discover:

- How to manage change regionally in line with the global enterprise
- Ways to gain stakeholder interest and developing user commitment
- How to achieve process centralization and system integration
- Techniques for tackling non-compliance
- A path to determine project success
- The top 5 lessons learnt and success factors from the UK regional implementation

Historically, companies have viewed billing strictly from an operations perspective -- get invoices and statements out the door as efficiently and cost-effectively as possible. But did you realize there are strategic considerations to the billing function as well - ranging from enhanced customer retention, brand loyalty and cross-selling opportunities along with improved cash flow, dispute management and customer service? From this perspective, it's not just about bills going out; it's also about cash coming in.

Here’s your FREE pass to join an expert panel for an interactive discussion on the operational and strategic benefits of billing. Hear from a panel of experts on how companies are leveraging new billing processes not only to improve their operations but also to support their strategic objectives.

Panel includes: Tracy Garrett, Shared Services A/R Manager, Oldcastle APG
- Rob Hollenbach, Director Shared Services, IDEXX Laborato
- Megan Locke, Credit Supervisor, Chiquita Brands Int'l
- Mitch Rose, VP Marketing, Billtrust

Key topics will include:

- Paper and electronic bill delivery channels
- Advanced electronic bill delivery channels
- Key factors to consider when outsourcing invoice and statement delivery
- Advanced technology for online invoice presentment and payment
- Operational and strategic benefits of outsourced billing

How Can Your Organization Build a Scientific Roadmap to World Class Performance on the Key Business Outcomes?

Organizations lack science in managing, measuring and improving business processes. Attend this webinar to gain insight from Genpact’s OTC Practice Leader Mark Wood into how to achieve an end-to-end process view, and focus on improving effectiveness metrics rather than efficiency metrics. Learn how to measure some critical business outcomes, such as Revenue Dilution, as the opportunity gain is 5 to 10 times the impact achieved through reducing costs.

Join this webinar to find out how Genpact’s Order To Cash SEP can help you maximize business impact for your company. Key learnings from this session include:

A granular approach to process management and measurement

Critical business outcomes for the Order to Cash process including a deep dive into Revenue Dilution

Top performance measures and drivers and the linkages to business outcomes

Key process and technology Insights that significantly impact your business outcomes

Latin America is becoming an increasingly popular destination for organizations looking to establish shared service centers, either serving domestic markets or as part of regional or even global shared services strategies.

LATAM has also become the focus of growing interest on the part of major outsourcing providers whose entry into the market has had knock-on consequences across the board

Have you currently got a shared service center in the region or are you thinking of outsourcing services there? If the answer is yes, then join this complimentary webinar and gain knowledge in:

Shared Service Centers, either Captive or Outsourced - create benefits and risks beyond what most companies consider in their Feasibility Analysis and Business Case. Understand how to leverage the benefits and mitigate the risks to create real value.

Quality, Control, Security, Contingencies, Taxes - a sample of what should be considered in the analysis, design and operation of any SSC. Find out how to remain compliant when implementing a SSC in LATAM

Reap the benefits and diminish the challenges when choosing the location - Discover what makes LATAM different

Hear lessons learnt from dozens of SSC implementations and operations in LATAM and around the world

This complimentary webinar will show participants how present-day technologies and the delivery model of international payroll outsourcing can improve efficiency and streamline business processes in International Payroll in synergy with your Global Strategy.

Based on the experience of a leading EMEA payroll provider, discover what processes can be improved while outsourcing payroll and hear the key points which should be considered both on the client and provider sides.

Combined with a client case study, this complimentary webinar hosted by Intercomp Global Services and SSON, will provide you with the tools to:

Drive down operational costs
Increase productivity
Plan your budget
Stay compliant both globally and locally

Scotland is now the BPO location of choice for many of the world’s top companies. Companies such as Ceridian, BAA, Shell, IBM, Morgan Stanley, Heineken and Diageo have all recognized Scotland’s experience and expertise across human resources, technology and finance to join the growing community who has made Scotland their BPO home.

By joining this Webinar you will hear more about Scotland’s strength and depth as a BPO location:

Overall 451,000 people are employed within finance and business, of which 356,000 are located within Scotland’s central belt, ensuring a steady supply of highly skilled staff for the BPO sector

Some of the largest BPOs and contact centers in Europe are based in Scotland. There are over 86,000 people employed in 400 contact centers – one in every 30 employee works in a contact centre

Scotland is home to many global and pan European BPOs due to the wealth of multilingual skill. Current BPOs and contact centers offer a mix of 26 different languages

The sector has grown by 30,000 employees, or 54%, since 2003

Scotland has over 272,000 students studying at any one time for a higher education qualification

Doug Sawers, Managing Director, Ceridian Ceridian UK is part of Ceridian Corporation, a 9000-strong global services company. The UK business is a leader in HR outsourcing and has a great blend of leading-edge HR technologies and full-service centers, which are both on-shore (primarily Glasgow, Manchester and Leeds) and offshore (Mauritius). Ceridian is growing past the 700 colleague mark in the UK and past the 400 mark in Mauritius. Main services include HRIS, payroll, flexible benefits, employee assistance programs, recruitment, expense management and workforce management. Ceridian aims to have the most committed people, the latest technology, the best-tailored solutions and to enjoy helping customers to improve their business performance dramatically.

In addition to cost savings, shared service centers for finance and accounting functions such as collections and payments execution are being leveraged by corporations to institute best practices and provide additional value-added capabilities to improve management visibility and control, enhance process quality, and increase overall business performance.

Attend this webinar to learn about a recent SunGard global study of small - to large - sized corporations that examined the primary drivers, perceived challenges and overall satisfaction among companies already using or looking to migrate to a shared service center model.

Topics of discussion will include:

The reasons why many organizations choose to deploy shared service centers

The experiences of organizations currently utilizing shared service centers

Best practices in launching a shared service center

Common pitfalls to avoid when initiating a shared service center

Real and perceived obstacles in moving an organization towards a shared service model

Justin Harrison, Project Manager, REL Justin has over 20 years of experience specializing in Customer-to-Cash (C2C) assignments undertaking scoping, analysis & design and implementation projects across a wide range of industry sectors and geographies. He has been responsible for teams of clients and consultants involved in Organisational Change, Best practice Process Improvement and Working Capital Management. Most of Mr Harrison's assignments have focussed on delivering tangible and sustainable significant cash flow improvement supported by process change. He is a senior member of REL's C2C Practice Group and supports the development and maintenance of best practices both for internal use and for the benefit of clients.

Molly Pryor, Assistant Treasurer, Huntsman Corporation

Jim Mangano, SVP Receivables Solutions, SunGard

The Hackett Group, Colgate and SAP come together for the first time to present this SSON webinar and deliver best practice industry insights.

Shared services models are designed to improve efficiency and effectiveness, enabling organizations to save cost and drive a healthy level of process harmonization to the corporate landscape.

However, this may not always be easy to execute. Shared service organizations run by top-performing companies, like Colgate appear to have found their way to a sound and highly efficient service delivery across multiple streams of business processes. What is the key to their success?

Join us for this free, interactive webinar and take away key insights from:

Colgate: Looking at the journey to a highly efficient, future-oriented multifunctional shared services organization leveraging SAP technology

The Hackett Group on market observations of benefits and challenges in achieving operational excellence with multifunctional SSC

SAP: Looking at the delivery platform for multifunctional Shared Services and find out more about the SAP Shared Service Framework

Presenters: Tom Bangemann, Vice President Business Transformation, The Hackett Group

Tom has been with The Hackett Group for 8 years. He headed the European Advisory & Transformation businesses before focussing on business development and the globalization practice for EMEA. He also runs regional business development activities in central, eastern and northern Europe. Tom has worked on numerous advisory, consulting, auditing and benchmarking engagements in almost all functions of a company, with a deep expertise focus on the world-class performance of companies, especially in the Finance function. He also regularly appears on conferences as a chairman (in Europe, Asia, Middle East) and writes articles and books, e.g.“Shared Services in Finance & Accounting” published in February 2005. Tom chaired the Hungarian Shared Service Community for three years, and advises other shared service initiatives and company boards. Tom has a Masters degree in Business & Economics from the University of Hanover (Germany) and an Honor Citation for his studies at California State University. He previously worked for Arthur Andersen in Auditing and Consulting.

Pablo Avila, Associate Director, Colgate-Palmolive Pablo Avila is an Associate Director at Colgate-Palmolive, leading the Global IT Service Center Organization. He is currently responsible for the expansion of the IT Support Center to new geographies as well as its day to day operations. He also manages the implementation and support of IT Solutions for business Shared Services Centers. Pablo has 12 years of SAP experience in both technical and functional areas and participated, through roles of increased responsibilities, in several implementation projects around the world.

Bernhard Fischer VP Solution-Management Shared Services, SAP Bernhard Fischer is responsible for SAP’s solution strategy for Shared services and BPO. Prior to the Solution Management responsibility, Bernhard looked after the solution strategy, solution delivery and customers’ support at SAP’s B2B-subsidiary SAP Markets. Bernhard has been with SAP since 1990, executing a variety of responsibilities including software development for the R/3 system administration suite of tools, R/3 implementations in Europe and North America and the foundation of the regional support centers in Walldorf, Singapore and Shanghai. Before joining SAP he worked at Siemens-Nixdorf. Bernhard holds a masters degree in Physics at the Technical University of Karlsruhe.