Carl Barnes, a veteran of Shared Services implementation and re-engineering tells of his experiences in being able to reduce costs by 50%, achieve measureable SLA’s and record breaking DSO

‘Do you need access to a lower cost of delivery? Do you have the opportunity to look at the ‘Art of the Possible?’

Implementation of an outsourcing strategy is never easy no matter what core reason lies behind the decision to outsource. Whether it is to strip back costs, add value to current processes or implement process improvement - BPO is never a bed of roses. For example: do you outsource first and have the provider fix processes and problems or should you fix the issues before you outsource? One of the many questions you may be currently chewing on if you are considering outsourcing.

In this FREE webinar – Carl Barnes, a veteran of Shared Services implementation and re-engineering tells of his experiences in being able to reduce costs by 50%, achieve measureable SLA’s and record breaking DSO. With experiences working with global organizations who partnered with Sutherland Global Services, he will candidly discuss some of the criteria which determined these organizations’ decision to select Sutherland as a BPO partner:

Cultural: Gaining trust and partnership, flexibility and adaptability
Financial: One price – inclusive of people, technology and governance
The Solution: Best fit delivery model with technology led transformation

But nothing new is without its challenges and this presentation will follow that journey. It will take us from initial steps and challenges, to tips on turning the corner, to and getting on the road to steady state, and to finally reach a stage managing and continuous improvement.

How Can Your Organization Build a Scientific Roadmap to World Class Performance on the Key Business Outcomes?

Organizations lack science in managing, measuring and improving business processes. Attend this webinar to gain insight from Genpact’s OTC Practice Leader Mark Wood into how to achieve an end-to-end process view, and focus on improving effectiveness metrics rather than efficiency metrics. Learn how to measure some critical business outcomes, such as Revenue Dilution, as the opportunity gain is 5 to 10 times the impact achieved through reducing costs.

Join this webinar to find out how Genpact’s Order To Cash SEP can help you maximize business impact for your company. Key learnings from this session include:

A granular approach to process management and measurement

Critical business outcomes for the Order to Cash process including a deep dive into Revenue Dilution

Top performance measures and drivers and the linkages to business outcomes

Key process and technology Insights that significantly impact your business outcomes

Latin America is becoming an increasingly popular destination for organizations looking to establish shared service centers, either serving domestic markets or as part of regional or even global shared services strategies.

LATAM has also become the focus of growing interest on the part of major outsourcing providers whose entry into the market has had knock-on consequences across the board

Have you currently got a shared service center in the region or are you thinking of outsourcing services there? If the answer is yes, then join this complimentary webinar and gain knowledge in:

Shared Service Centers, either Captive or Outsourced - create benefits and risks beyond what most companies consider in their Feasibility Analysis and Business Case. Understand how to leverage the benefits and mitigate the risks to create real value.

Quality, Control, Security, Contingencies, Taxes - a sample of what should be considered in the analysis, design and operation of any SSC. Find out how to remain compliant when implementing a SSC in LATAM

Reap the benefits and diminish the challenges when choosing the location - Discover what makes LATAM different

Hear lessons learnt from dozens of SSC implementations and operations in LATAM and around the world

This complimentary webinar will show participants how present-day technologies and the delivery model of international payroll outsourcing can improve efficiency and streamline business processes in International Payroll in synergy with your Global Strategy.

Based on the experience of a leading EMEA payroll provider, discover what processes can be improved while outsourcing payroll and hear the key points which should be considered both on the client and provider sides.

Combined with a client case study, this complimentary webinar hosted by Intercomp Global Services and SSON, will provide you with the tools to:

Drive down operational costs
Increase productivity
Plan your budget
Stay compliant both globally and locally

Shared Services Market Trends Topic of Free Alsbridge Webinar Feb. 19

DALLAS, Feb. 6, 2009 – A free Alsbridge webinar on the next generation of shared services is scheduled for later this month.

The webinar, “Trends in the SSC Marketplace,” is set for 2 p.m. Eastern, 1 p.m. Central on Thursday, Feb. 19. Space is limited. Although the webinar is free of charge, participants must preregister. To reserve a seat, go to https://www1.gotomeeting.com/register/351489140.

The one-hour web seminar will feature shared services expert Michael Fraley, who will discuss the path of evolution of successful, maturing shared service centers, the latest techniques and improvements, and how to organize your SSC for maximum effectiveness.

Shared services have been at the forefront of back-office process cost reduction and service delivery improvement for over a decade. As shared services centers have evolved and matured, companies across all industries are implementing the latest techniques in shared services and organizing for new and improved productivity, effectiveness, and success.

Those unable to attend can use the registration link above to view the recorded webinar 24 hours after the original air date.

For more information on outsourcing advisory services, contact Alsbridge at 214-696-6410 or visit www.Alsbridge.com. For more original research and insight on outsourcing topics, visit www.outsourcingleadership.com.

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About Alsbridge
Alsbridge, Inc. is an award-winning global advisory firm, providing unparalleled expertise in information, technology and business process outsourcing, shared services, finance and accounting, and benchmarking. The firm is fact-based and client-focused, with a proven methodology that fosters success. Alsbridge defines client goals and scope, finds the best cultural fit with providers, refines the best solutions and eases transitions and implementation. Founded in 2005, Alsbridge is the proven, effective difference. For more information, visit www.alsbridge.com.