Why Should You Attend:

Retention is costly in many ways. The obvious costs are associated with hiring and include recruiting costs, training costs, overtime pay or hiring temporary employees to complete the work, and lost productivity. Other costs may be lower employee morale, increased stress and absenteeism, lost working relationships and knowledge and a loss of loyalty and teamwork.

Other consequences may involve lower customer service and satisfaction and the actual loss of customers due to the break in their relationship with the company or because they may follow the leaving employee. Also high turnover can negatively affect a company’s image and discourage others from either working there or using the company’s services or products. All in all, it is a disruptive event.

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During difficult economic times, your Web site is a critical channel for differentiating your organization, generating new prospects, improving customer service and turning existing customers into advocates. Web Content Management (WCM) solutions can help provide rich online experiences that enable you to increase revenue and save money at the same time. Join Vignette and guest Forrester Research as we discuss the latest developments in the WCM market, the changing expectations of visitors to your Web site, and how WCM solutions can help you use the Web to grow your customer base while driving internal efficiency. Discussion topics include: *How to maximize your WCM investment during an economic slowdown *The three Cs to focus on for maximizing results: Content, Contribution, Customer Experience *Key capabilities required to deliver engaging online customer experiences: Rich Media, Personalization, Social Media, and more.

How much and for how long? Surviving hard economic times requires the right foundation to support short and long term spending strategies.

To respond to the recession, most organizations have slashed budgets, reduced overhead expenses, right-sized, eliminated travel, bonuses and other “perks”. While necessary to save cash now, these are only temporary measures that do little improve the long-term performance of the organization. But what if the recession isn’t temporary? How will you survive a prolonged downturn? By putting your spend to work for you!

Join Coupa and Salesforce.com Chief Procurement Officer, Greg Tennyson, for this live, one-hour webinar that will provide you best practices and practical strategies on how to lay the proper foundation for smarter spending.

As an industry veteran with more than 25 years of experience in progressive sourcing / commodity management and commercial contracts, Greg is an expert in how to use eBusiness / ERP applications and process optimization to drive operational excellence.

Participate and discover how you can:

• Confront current economic challenges head-on with easy-to-use, affordable, and fast-to-deploy technology to easily manage the end-to-end procure-to-pay process.
• Establish a strong technology, process and cultural foundation from which to launch corporate cost-savings initiatives.
• Develop a procurement baseline and measurement strategy that ensures you are focusing on what works – and adjusting what doesn’t.

If you are tasked with cutting costs and ensuring the organization practices smarter spending, you will not want to miss this event.