Learn best practices for forecasting and scheduling and improve the performance of your call center.

Optimal call center performance starts with an accurate schedule. Chuck Ciarlo who successfully owned and operated multiple call centers, will talk about:

- Scheduling of call and non-call activities
- Scheduling full/part time and flexible shifts
- Improving schedule adherence
- Scheduling multiple channels (phone, email, etc.)

Register now to reserve your spot.

Monet Software will host a webinar on Thursday, August 5, 2010 at 10 AM PST with the topic “Best Practices in Call Center Scheduling”. The webinar is based on the premise that optimal call center performance starts with an optimal schedule. Industry expert, Chuck Ciarlo who successfully owned and operated multiple call centers, will talk about the following topics:

- Schedule optimization: How to properly handle call, non-call activities and exceptions, breaks, lunches, training, etc.

- Forecasting: How to deal with call volume fluctuations and adjust schedules

- Schedule adherence: How to set goals, measure adherence and keep agents motivated to adhere to schedules.

Those interested in attending this complimentary webinar can register prior to the event at http://www.monetsoftware.com/Why-Monet/Webinars/.

How accurate is your forecast? Do you have challenges with forecasting special days and events? Are you caught by changes of call volume during the day that you were not expecting?

Optimal call center performance starts with an accurate forecast. Industry expert, Chuck Ciarlo who successfully owned and operated multiple call centers, will explain how to overcome 3 common forecasting challenges:

* How to forecast for special days and events
* How to stay on top of intra-day call volume changes
* How to forecast for multiple skills and call types

This webinar is for call and contact center executives, managers, supervisors, and workforce management analysts. Please go to How to improve forecast accuracy in your call center to register for this free webcast.

Free webinar for call center managers, supervisors and executives.

Reduce costs and improve service levels by replacing spreadsheets with a workforce management solution. Industry expert, Chuck Ciarlo who successfully owned and operated multiple call centers, will show you:

- How much spreadsheet-based scheduling costs you every month
- How a workforce management solution makes forecasting and scheduling easier, faster and more accurate
- How a workforce management solution can cost you less than spreadsheet based scheduling
- How you can get started using WFM in five easy steps - without buying and installing software

More information and registration at http://www.monetsoftware.com/Why-Monet/Webinars/

If you are still using spreadsheets or other manual processes to schedule your agents you should attend this webinar. Industry expert, Chuck Ciarlo who successfully owned and operated multiple call centers, will show you:

- How 7 proven tips can improve your workforce scheduling results
- How to implement and monitor those tips as part of your scheduling process
- How Monet’s WFM solution helps you automate those improved scheduling processes

Who should attend: Managers, supervisors and executives of call centers, contact centers and customer service