Do you spend too much time on call center scheduling and still don't get the expected results?

Learn how to simplify call center scheduling by replacing your spreadsheets with a cloud-based WFM solution. Industry expert, Chuck Ciarlo who successfully owned and operated multiple call centers, will show you:

- Why spreadsheet-based scheduling costs you time and money
- How a WFM solution frees up time for important tasks such as agent coaching, training, etc.
- How a cloud-based WFM makes it simple and affordable to schedule your agents

Learn from industry expert Chuck Ciarlo how "cloud computing" in your call center makes workforce management easier and more affordable:

- What is "cloud computing" based workforce management?
- How is it different from traditional workforce management software?
- What are key advantages of "cloud" based workforce management software?

Increase Revenues Through More Accurate Scheduling

Webinar: Learn how to increase inbound call center revenues through scheduling best practices.

Free webinar on Thursday, February 04, 2010 at 10:00 a.m. PST
Reserve your spot and register now http://www.monetsoftware.com/Why-Monet/Webinars/

Industry expert, Chuck Ciarlo who successfully owned and operated multiple call centers, will show you:

1. How forecasting, scheduling and agent adherence impacts revenues

2. How to monitor and manage key scheduling metrics to increase revenues

3. How a workforce management solution helps you automate this process

Please join us for this informative webinar. Register now.

Title: Increase call center revenues through more accurate scheduling (Chuck Ciarlo, CEO Monet Software Inc.)

Date: Thursday, February 4, 2010

Time: 10:00 AM - 11:00 AM PDT

After registering you will receive a confirmation email containing information about joining the Webinar.