Monet Software will host a webinar on Thursday, August 5, 2010 at 10 AM PST with the topic “Best Practices in Call Center Scheduling”. The webinar is based on the premise that optimal call center performance starts with an optimal schedule. Industry expert, Chuck Ciarlo who successfully owned and operated multiple call centers, will talk about the following topics:

- Schedule optimization: How to properly handle call, non-call activities and exceptions, breaks, lunches, training, etc.

- Forecasting: How to deal with call volume fluctuations and adjust schedules

- Schedule adherence: How to set goals, measure adherence and keep agents motivated to adhere to schedules.

Those interested in attending this complimentary webinar can register prior to the event at http://www.monetsoftware.com/Why-Monet/Webinars/.

Exponential data growth brings with it many tough challenges for modern business. IT teams are struggling to ensure data availability under tight fiscal constraints.

Online backup, offered as a managed service, answers these challenges by leveraging existing server and network infrastructures to securely and efficiently protect servers and key applications against data loss. Its ability to immediately move backed up copies of data securely off-site, away from any potential site disaster, is a key differentiator. Automation and deduplication, as well as greater security, reliability, and easier, more centralised administration, suggest that online backup is the right choice for businesses that are serious about protecting their business-critical data.

Learn more about Managed Online Data Backup, register for our upcoming webcast here: http://www.intechnology.co.uk/webcasts.

How accurate is your forecast? Do you have challenges with forecasting special days and events? Are you caught by changes of call volume during the day that you were not expecting?

Optimal call center performance starts with an accurate forecast. Industry expert, Chuck Ciarlo who successfully owned and operated multiple call centers, will explain how to overcome 3 common forecasting challenges:

* How to forecast for special days and events
* How to stay on top of intra-day call volume changes
* How to forecast for multiple skills and call types

This webinar is for call and contact center executives, managers, supervisors, and workforce management analysts. Please go to How to improve forecast accuracy in your call center to register for this free webcast.

Do you spend too much time on call center scheduling and still don't get the expected results?

Learn how to simplify call center scheduling by replacing your spreadsheets with a cloud-based WFM solution. Industry expert, Chuck Ciarlo who successfully owned and operated multiple call centers, will show you:

- Why spreadsheet-based scheduling costs you time and money
- How a WFM solution frees up time for important tasks such as agent coaching, training, etc.
- How a cloud-based WFM makes it simple and affordable to schedule your agents

AXIGEN (www.axigen.com), the professional messaging solution vendor, is pleased to announce a free, live webinar entitled 'Taking the road to Virtualization', scheduled for May 25, 09:00 GMT and May 27, 16:00 GMT, 2010.

Join this 40 minute on-demand online event to learn:
- How to use virtualization to your full advantage as SMB or Service Provider.
- How to optimize your IT environment for significant cost-savings, improve service availability, security & management.

You will also have the chance to:
- Find out the best tips & tricks on messaging virtualization deployment strategies, virtual clusters, and building a virtual AXIGEN Mail Server environment.
- Get your questions answered (regarding virtualization & in-the-cloud messaging), during the live Q&A session.

Intended audience:
This event is mainly addressed to CIOs, network administrators, Business / IT professionals and decision makers looking to reap the full benefits of virtual messaging for their organization, whether this being a SMB, large-scale Service Provider, Hosting Provider or Telecom company etc.

How to register:
Attending this live webinar is free of charge, but the number of participants is limited. Make sure you book your seat now by registering here.

We look forward to having you at our webinar!

About Gecad Technologies and AXIGEN
Established in 2001, Gecad Technologies SA, ISO 9001:2008 certified, is the vendor of AXIGEN, a professional messaging solution, currently distributed by over 250 partners from 100 countries and managing email traffic for over 11,000 companies with 8 million end-users. For further details, please visit www.axigen.com

Consistent and co-ordinated data protection procedures can be difficult to implement for businesses with multiple locations or remote/mobile workers. Business Continuity and Disaster Recovery issues are difficult to address, not to mention the security and data integrity concerns.

The Effective Data Protection for businesses with multiple locations webcast, presented by industry experts Stefan Haase and Mark Hall, will provide you with insights into the challenges faced, some best-practice advice, and tips for successfully implementing data protection procedures across a distributed office environment.

Live webcast:
Date & Time: 29th April - 16:00GMT
InTechnology speakers:
Stefan Haase, Product Director for Data Management Services
Mark Hall, Product Director for Managed Network Services

Register at http://www.intechnology.co.uk/webcasts

Gartner predicts the worldwide market for Cloud computing is increasing from $45B in 2009 to $150B in 2013. And, by 2012, “20% of businesses will own no IT assets.”

IDC points to security as the #1 challenge for Cloud service providers and thus “remains the top opportunity for IT suppliers to tackle as they position themselves as market leaders in the Cloud era.”

Providers of all types of Cloud computing services (SaaS, PaaS, IaaS) are poised for spectacular growth and profits. Until now, Cloud providers have done a reasonably good job of keeping their clients data safe, secure and private. Concerns remain in the areas of security, privacy and compliance.

While some security measures are proprietary and/or require secrecy to maintain a competitive advantage (security by obscurity), others are strengthened by the fact they are transparent and well known.

Using Cloud services can make it difficult to maintain compliance with various industry regulations. If Cloud providers make some of their security procedures transparent, thus verifying their implementation of valid security practices on a periodic or, ideally, on a continuous basis, they will further open their doors to increased business.

Free webinar for call center managers, supervisors and executives.

Reduce costs and improve service levels by replacing spreadsheets with a workforce management solution. Industry expert, Chuck Ciarlo who successfully owned and operated multiple call centers, will show you:

- How much spreadsheet-based scheduling costs you every month
- How a workforce management solution makes forecasting and scheduling easier, faster and more accurate
- How a workforce management solution can cost you less than spreadsheet based scheduling
- How you can get started using WFM in five easy steps - without buying and installing software

More information and registration at http://www.monetsoftware.com/Why-Monet/Webinars/

Learn from industry expert Chuck Ciarlo how "cloud computing" in your call center makes workforce management easier and more affordable:

- What is "cloud computing" based workforce management?
- How is it different from traditional workforce management software?
- What are key advantages of "cloud" based workforce management software?

 
Free Webinar: Tuesday February 23rd, 1:00 p.m. EST
Register Now
The concept of Cloud Computing is already gaining interest in all industries and changes the way you do business. It embodies a new class of software, new approaches to infrastructure and new implications for IT management - bringing big business value.
This free webinar will give you the insights you need to make the right decisions and choices moving forward.
Highlights will include:

• Cloud Computing: an understanding of a multi-dimensional and multi-disciplinary concept
• IT Challenges to unleashing potential: learn the many benefits of Cloud Computing – from increased storage, flexibility and cost reduction to increased automation and mobility
• Cloud transformation strategies: find out how cloud computing will help your business get ahead

Q&A: engage directly with Cloud Computing specialists from HP and MicroAge
To register, please visit:
https://www1.gotomeeting.com/register/897759873