Who: Param Singh, vice president of clinical trial management solutions, BioPharm Systems

Adrian Hampshire, managing director, EMEA, BioPharm Systems

Paul Dobrowolskyj, senior consultant, Oracle Health Sciences

What: Webinar: "Business and Operational Risks in Clinical and Safety: Applying Appropriate Technology and Approaches to Mitigate Risk"

All business processes are subject to some level of risk. Key to the long term viability of any company is the critical need to identify the risks, quantify them, minimize them, and have a clear plan for dealing with any residual risks.

Organizations try to mitigate risks by implementing systems that support the company's business processes. Commercial software systems that are available from vendors such as Oracle include many capabilities which, if implemented properly, greatly reduce the risks in the business process.

The implementation of complex systems is, in itself, a risky process. Organizations like BioPharm Systems have been able to use their wide range of experience to develop pre-configured and pre-validated solutions that help reduce the risks during the implementation of a clinical trial management system (CTMS) and a safety system.

This one and a half-hour webinar will provide an overview of business risks related to clinical and safety systems and will illustrate how the risks inherent in implementing complex CTMS and safety systems can be significantly reduced.

When: Thursday, November 17, 2011 @:

7:00 a.m. US Pacific time
8:00 a.m. US Mountain time
9:00 a.m. US Central time
10:00 a.m. US Eastern time
15:00 UK time
16:00 Central European time

Webinar Information: To register for this complimentary webinar, go to: https://cc.readytalk.com/r/bf2hph6dutcu

“Mastering your CRM data”

Customer data is the lifeblood of any organization; however, it is often wrought with data quality like duplicates and incorrect formats or non-standard data. Nowhere is this more apparent than in your CRM system.

During this webinar you will learn how to:
- Connect to a CRM and load a master data hub
- Identify duplicate records and denote action
- Provide real time augmentation of data for customer onboarding
- Make clean customer data available to your enterprise apps and business analytics

Date: 20th October
Time: 10am (UK time)

« Comment bien gérer les données de votre CRM grâce au MDM ? »

Les données client sont l'âme de chaque entreprise. Cependant, elles sont souvent soumises à de gros problèmes de qualité de données tels que les doublons, les formats erronés, les données non standard. Cela est particulièrement vrai pour un CRM.

Ce webinar vous présentera comment :
- vous connecter à un CRM et charger un hub de données de référence ;
- identifier les doublons et signifier quelle action effectuer ;
- alimenter le CRM en temps réel avec des données client ;
- mettre à disposition des données client propres pour vos applications d'entreprise et outils d'analyse métier.

Date: 13 Octobre
Heure: 10h00

User adoption is the key to achieving a rapid ROI for your CTMS and the key to user adoption is an effective training program. Such training programs are based on a careful analysis of an organization’s culture and the characteristics of its end-users. All training programs should be multi-faceted, comprehensive, and long-term in scope. But, depending on the organization, the details of a program should be tailored to meet the needs of the end-users and the organization as a whole. Effective CTMS training programs leave users feeling well-equipped to begin using the system and fully supported as they master it.

Join BioPharm Systems' Param Singh, vice president of clinical trial management solutions, for this one-hour presentation on a variety of methods for achieving these goals and discussion on how to choose from these methods to build a training program that is right for your organization.

This webinar will answer the following key questions:

• How do adults learn?
• What are the different approaches to software training?
• Which approaches make sense in different types of organizations?
• How can we best prepare users to start using the system?
• How can we continue to support users over time?

Thursday, April 21, 2011 @

11:00 a.m. Pacific
12:00 p.m. Mountain
1:00 p.m. Central
2:00 p.m. Eastern
7:00 p.m. GMT

Successful IT Service Management initiatives must deliver business benefit. This requires a direct linkage from the service or service improvement program to high value business services. ITSM program failure is less often a result of technical hurdles, than a result of failing to correctly identify services or service improvements that are important to business stakeholders and their concerns, or failing to identify justifiable service levels. These are essential prerequisites to successful Service Portfolio Management and Business Service Management.

IT Service Value Management™ (IT-SVM) is a four step methodology which joins essential elements of key frameworks and best practices such as ITIL®, NGOSS®, TQM, CRAMM®, PMBOK®, CMMI®, SERVQUAL/RATER, Six Sigma, and more, into a simple and actionable model. Based on a repeatable methodology, and culminating with Service Value Modeling, IT-SVM offers a practical and rational approach to targeted service improvements, optimization of scarce resources, and the clear communication of business value.

This brief forty-five minute webinar, presented by CastlePointe guest Shane Deay of Avant Corporation, includes an overview of the elements of the IT Service Value Management™ methodology which can be used to achieve ITSM success.

To view this webinar, please click this link to visit the CastlePointe website.

About the Presenter
Though formally involved with IT Service Management consulting since 1999, Shane Deay began his IT career in '91 as an applications/database programmer in the financial services industry with progressive shifts towards management consulting roles for various industries including telecomm, healthcare and hospitality. He cut his teeth on ITIL while providing merger & acquisitions related mid-range systems management consulting services to the telco industry in the late '90's. As President and founder of Avant Corporation, he helps clients build customized service improvement plans tailored to their specific objectives and manages the delivery of related education and consulting services. Mr. Deay is a dedicated advocate of Service and Quality Improvement and frequent contributor to the ITIL and itSMF communities. He is an active member of the itSMF Gateway LIG, currently in his second year on the steering committee, was a cofounder of the Kansas City LIG, and regularly attends the itSMF USA annual conventions.

About CastlePointe
Headquartered in Newport Beach, CA, CastlePointe is a premier provider of strategic IT consulting services to Fortune 2000 firms. Uniquely focused on helping IT executives transform their organizations to drive innovation, react to market changes and continually reduce IT operating costs, CastlePointe operates nationally from offices in California, New Jersey and Tennessee. Using our proprietary DeepRoots™ methodology, we help IT leaders execute targeted programs based on specific, business-driven objectives that improve operational efficiencies, increase service performance and build leadership at all levels of their organization. To learn more about CastlePointe, please visit us at www.castlepointe.com.

Monet Software will host a webinar on Thursday, August 5, 2010 at 10 AM PST with the topic “Best Practices in Call Center Scheduling”. The webinar is based on the premise that optimal call center performance starts with an optimal schedule. Industry expert, Chuck Ciarlo who successfully owned and operated multiple call centers, will talk about the following topics:

- Schedule optimization: How to properly handle call, non-call activities and exceptions, breaks, lunches, training, etc.

- Forecasting: How to deal with call volume fluctuations and adjust schedules

- Schedule adherence: How to set goals, measure adherence and keep agents motivated to adhere to schedules.

Those interested in attending this complimentary webinar can register prior to the event at http://www.monetsoftware.com/Why-Monet/Webinars/.

Nine out of 10 major brands have reported struggling with local marketing automation (LMA). More than half abandon the effort within three years--and many who remain limp along with mediocre results.

In this hard-hitting, no-holds-barred webinar, an expert practitioner in the local marketing automation space will cover 10 of the most common mistakes a brand can make when building, launching and enhancing an LMA system.

As you'd expect, you'll pick up a lot of how-tos. But more important, you'll pick up the vital how NOT tos. For instance:

* How NOT to set unrealistic expectations about local ad building.
* How NOT to miss the critical design challenges that are staring you in the face.
* How NOT to turn your agency and creative partners into passive-aggressive enemies of your project.
* How NOT to isolate your system in a vacuum
* How NOT to fall prey to the "cheap and cheerful" myth of web-to-print.
* How NOT to lock yourself into a one-channel system when you're living in a multi-channel world.
* How NOT to build a brand-centric system that leaves the real-world needs of your local marketers out in the cold.

You'll see real-world statistics on user adoption and discover the three fascinating--and almost always overlooked forces--that make adoption happen. In the end, we'll leave you with a clear sense of the journey that successful local marketing automation requires--and a firm conviction that the goal is worth every step on that path.

How accurate is your forecast? Do you have challenges with forecasting special days and events? Are you caught by changes of call volume during the day that you were not expecting?

Optimal call center performance starts with an accurate forecast. Industry expert, Chuck Ciarlo who successfully owned and operated multiple call centers, will explain how to overcome 3 common forecasting challenges:

* How to forecast for special days and events
* How to stay on top of intra-day call volume changes
* How to forecast for multiple skills and call types

This webinar is for call and contact center executives, managers, supervisors, and workforce management analysts. Please go to How to improve forecast accuracy in your call center to register for this free webcast.

Register - https://www1.gotomeeting.com/register/167657136

Tuesday, May 25, 2010 11:00 AM - 12:00 PM EDT

Many organizations have spent millions of dollars selecting and implementing CRM solutions over thepast several years. Many of these solutions have become obsolete, acquired by larger softwarepublishers who are not supporting older version, and are unable to take advantage of the latesttechnology.

Even more frustrating is that the annual support and maintenance for many older solutions can cost more than selecting and implementing a completely new system utilizing state of the art technology.

And, the worst scenario of all . . . many organizations have spent millions of dollars and failed to successfully select and implement an organization wide CRM solution that meets the exacting demands of the Marketing and Sales functions.This webcast will help you evaluate your current CRM solution environment and understand the pros and cons of upgrading versus replacing with new technology.

Mike Holland, Director of Microsoft Practice for Ecomnets, one of the industry's leading authorities on CRM selection and utilization will help you to:

• Evaluate your current CRM environment and how well it meets your organizational goals
• Be able to select the CRM approach that is best for your organization.
• Learn the techniques for developing a CRM solution today that will support future business growth and enhance your competitive position in the market.
• Understand the critical impact of the Internet and cloud enabled applications in the CRM arena.
• Develop a comprehensive evaluation checklist of the crucial CRM functional requirements
• Be able to efficiently prepare Requests for Proposal (RFPs) for new CRM upgrades or replacements with related technology.
• Discuss CRM contract design and vendor negotiation strategy.

Who Should Attend:

• Chief Financial Officers
• Chief Marketing/Sales Officers
• Vice President of Marketing
• Vice President of Sales
• Sales Managers
• Marketing Managers

www.EcomNets.com

Do you spend too much time on call center scheduling and still don't get the expected results?

Learn how to simplify call center scheduling by replacing your spreadsheets with a cloud-based WFM solution. Industry expert, Chuck Ciarlo who successfully owned and operated multiple call centers, will show you:

- Why spreadsheet-based scheduling costs you time and money
- How a WFM solution frees up time for important tasks such as agent coaching, training, etc.
- How a cloud-based WFM makes it simple and affordable to schedule your agents