Learn from industry expert Chuck Ciarlo how "cloud computing" in your call center makes workforce management easier and more affordable:

- What is "cloud computing" based workforce management?
- How is it different from traditional workforce management software?
- What are key advantages of "cloud" based workforce management software?

If you are still using spreadsheets or other manual processes to schedule your agents you should attend this webinar. Industry expert, Chuck Ciarlo who successfully owned and operated multiple call centers, will show you:

- How 7 proven tips can improve your workforce scheduling results
- How to implement and monitor those tips as part of your scheduling process
- How Monet’s WFM solution helps you automate those improved scheduling processes

Who should attend: Managers, supervisors and executives of call centers, contact centers and customer service

 Omni launched its European office in October 2009. To increase sales in the region and provide enhanced local support, Omni is looking for partners in the UK, Germany, Austria, Switzerland and across all of Europe.
If your company is active in the areas of identity management or customer relationship management (CRM) – both in terms of software sales and support activities – Omni EMEA invites you to participate in this orientation and training seminar. 

Who Should Attend:

• IT Directors, Help Desk Managers and Security Managers
• CRM Specialists
• Network and Email Administrators
• Operations and Sales Directors
• Microsoft MVPs

Increase Revenues Through More Accurate Scheduling

Webinar: Learn how to increase inbound call center revenues through scheduling best practices.

Free webinar on Thursday, February 04, 2010 at 10:00 a.m. PST
Reserve your spot and register now http://www.monetsoftware.com/Why-Monet/Webinars/

Industry expert, Chuck Ciarlo who successfully owned and operated multiple call centers, will show you:

1. How forecasting, scheduling and agent adherence impacts revenues

2. How to monitor and manage key scheduling metrics to increase revenues

3. How a workforce management solution helps you automate this process

Please join us for this informative webinar. Register now.

Title: Increase call center revenues through more accurate scheduling (Chuck Ciarlo, CEO Monet Software Inc.)

Date: Thursday, February 4, 2010

Time: 10:00 AM - 11:00 AM PDT

After registering you will receive a confirmation email containing information about joining the Webinar.

This webinar will discuss the importance of nursing documentation, and identify mechanisms to increase the effectiveness of the patient compact. It will also define the role of the nurse leader to implement a patient compact. Webinar attendees will learn how to determine the right mix of collaborative partnerships to drive patient safety agendas. This includes building partnerships with boards of directors, medical boards, tertiary/rural hospitals, technology vendors, charitable organizations, legislative bodies and patients.http://www.mckesson.com/en_us/McKesson.com/For%2BHealthcare%2BProviders/Hospitals/Nursing%2BSolutions/Nursing%2BSolutions.html

What good is your Web site if it doesn’t achieve its goals? All the beautiful design elements or complex programming components are worthless if a site isn’t intuitive for the user.

In this Webinar, we’ll discuss the science of usability as it relates to Web design. But don’t expect a lecture; We want to talk about the usability of your site! When you register for the Webinar, you’ll have a choice to give us your site’s URL to review. We’ll select some examples of both sites with great usability and ones that missed the mark. Either way, you’ll leave this session with actionable tips you can put to use on your site immediately!
Our panel of experts will cover:

- The basic rules of Web site Usability
- The relationship between Usability and SEO
- Real sites from attendees that are doing it right
- Viewers’ sites with Usability concerns

Presenters will include:

Kelli Kimpton, 352 Media Group Director of Development - Design
Lincoln Anderson, 352 Media Group Senior Designer
Geoff Wilson, 352 Media Group President & CEO
Peter VanRysdam, 352 Media Group Vice President of Marketing

Brian Doe, of Enterasys Networks, is one of the tech support industry's stark-raving geniuses, bringing years of expertise and maverick sensibilities to an often unadventurous category. In the next Glance-sponsored Webinar, Brian's humorous stories and sage advice will change the way you approach tech support forever, both as a provider and consumer.

In '08, 87% of consumers switched companies based on bad service, and half will pay more for better service – even in a down economy. Tech support matters! This Webinar will give you a leg up on the competition and increase your bottom line - register now.

This engaging webinar will cover:
Dealing with tech support reps.
Managing your own tech support staff.
Finding a good tech support rep.
Knowing the limits of tech support
and more...

The main goal of this seminar is to present the Spanish Aerospace industry and the investment opportunities that it offers for foreign companies. Thus, we will highlight the main drivers that have allowed the development of the industry in Spain and the plans that the Spanish administrations have created to foster the sector.

Another important aspect of the seminar will be the international aerospace programs in which Spain takes part, mainly those developed by EADS and Airbus. Thus, a part of the presentation will be devoted to the facilities and activities of this group in Spain.

We will also highlight the following business opportunities detected in the Spanish aeronautics industry:

- Avionics
- ATM systems
- Aerostructures and composites
- Maintenance, Repair and Overhaul centers
- Training Centers
- Unmanned Aircraft Vehicles for civil uses

Regarding the space industry, we will get to know about the presence in Spain of the company Thales Alenia Space, a leading European supplier of space components and systems that has been working in Spain over 20 years.

Monday, June 15th, 2009
9:00am – 10:30am EDT or 3:00pm- 4:30pm CET (GMT+1 )

This presentation is designed to highlight the areas where Spain faces significant challenges in order to comply with EU environmental practice guidelines. In each case, it looks unlikely that Spain’s own resources will be insufficient to introduce the number of changes required within the time frames stipulated. We therefore believe that these are interesting opportunities where foreign companies could play a welcome role in solving problems through techniques whose speed, accuracy, cost or other characteristics offer advantages over existing alternatives.

Most opportunities are connected with waste treatment, both municipal and hazardous, with particular emphasis on certain materials such as plastics and rubber, and including separation and energy generation. We shall also be discussing areas for which the Spanish government has budgeted generous sums, such as soil remediation and certain elements of the water distribution infrastructure, that offer exciting possibilities for companies with the right product.

Would your project or organizational policies and procedures (P&P) poop out at parties? Are you still reading and writing P&P in paragraphs with academic outlines accessible in dusty binders or in pdfs?

In this highly engaging and at times humorous presentation, filled with resources, anecdotes, and examples, you will discover…

• what's causing P&P Communication to become more popular for learning and performance
• a framework for understanding P&P communication in organizations and managing P&P documentation projects
• different approaches, styles, and formats for presenting P&P content, and which to use for effective e-content
• what it takes to have a P&P house-broken culture to transform organizational performance
• myths, trends, resources, benefits, and tips for effective P&P communication in today’s workplace
• how to expand your role and career through P&P communication

About the presenter
Raymond E. Urgo is an internationally recognized expert, consultant, and educator on the development, communication, and management of policies and procedures (P&P) systems and information in organizations.

For his international leadership in P&P, he holds the honorary rank of fellow in the Society for Technical Communication. In 1993 he founded the world’s largest group of P&P specialists.  For UCLA Extension, he designed and delivers the world’s first Web-based continuing education course on P&P. 

As principal of Urgo & Associates, he provides policies and procedures consulting services to organizational leaders, and coaching and mentoring services to professionals. Further information can be found at www.urgoconsulting.com.

About the webinar
All you need to connect to the Webinar is an internet-connected computer and speakers.

This webinar will be recorded and will be available after the event. The recorded version is not like asking questions in real time, but you will get the information if you cannot attend. To make sure you get that link, sign up for this webinar.