Monet Software will host a webinar on Thursday, August 5, 2010 at 10 AM PST with the topic “Best Practices in Call Center Scheduling”. The webinar is based on the premise that optimal call center performance starts with an optimal schedule. Industry expert, Chuck Ciarlo who successfully owned and operated multiple call centers, will talk about the following topics:

- Schedule optimization: How to properly handle call, non-call activities and exceptions, breaks, lunches, training, etc.

- Forecasting: How to deal with call volume fluctuations and adjust schedules

- Schedule adherence: How to set goals, measure adherence and keep agents motivated to adhere to schedules.

Those interested in attending this complimentary webinar can register prior to the event at http://www.monetsoftware.com/Why-Monet/Webinars/.

Exponential data growth brings with it many tough challenges for modern business. IT teams are struggling to ensure data availability under tight fiscal constraints.

Online backup, offered as a managed service, answers these challenges by leveraging existing server and network infrastructures to securely and efficiently protect servers and key applications against data loss. Its ability to immediately move backed up copies of data securely off-site, away from any potential site disaster, is a key differentiator. Automation and deduplication, as well as greater security, reliability, and easier, more centralised administration, suggest that online backup is the right choice for businesses that are serious about protecting their business-critical data.

Learn more about Managed Online Data Backup, register for our upcoming webcast here: http://www.intechnology.co.uk/webcasts.

SEO and Website Hosting: What You Should Know
Tuesday, June 22 - 1 PM EDT (10 AM PDT)
Speaker: Vanessa Fox, Contributing Editor, SearchEngineLand

Registration and information at http://searchmarketingnow.com

There's more to SEO than keywords, back-links and compelling content: understanding the back-end technical aspects of your website are just as important if you want to be seen favorably by the search engines and found by searchers.
In this webcast, we'll explore what every serious SEO should know about hosting -- from what to expect from your hosting services, to understanding which databases to use, to diagnosing hosting issues and their impact on SEO.
Whether you're an SEO consultant, an in-house SEO, or a web developer or designer, you need to understand the connection between site architecture, hosting, and SEO.

Our expert speaker, Vanessa Fox, will discuss everything from which server Operating Systems are used to how hosting services handle load balancing and redirects.
She'll also cover:
- How speed affects SEO
- How hosting services manage parked domains
-How hosting services manage aggressive bot traffic
-What to look for in a good SEO-focused hosting service

Vanessa Fox has been called a 'cyberspace visionary' by Seattle Business Monthly. She is a contributing editor for O'Reilly Found, a conference for web developers about SEO, and she is a frequent speaker at industry events. Previously, she created Google's Webmaster Central. She is the author of several publications, including Marketing in the Age of Google: Your Online Strategy IS Your Business Strategy, just published by Wiley.

Sponsored by Codero. Codero delivers dedicated and managed hosting solutions on-demand for small- to medium-sized businesses. Drawing upon 15 years experience, live support is available 24/7/365 as part of a portfolio of hosted IT solutions, including Business Mail, eCommerce, and network, backup, and security services. For more information, visit www.codero.com.

In the current economic scenario, visionary CFO’s are looking at building “best in class” Source to Pay (S2P) operations to lead and support their enterprise savings mandates. As a result it will not be unusual to see the CPO’s and procurement leaders’ Spend Under Management (SUM) initiatives strategically placed on the “board room agenda”.

CFO’s will collaborate with CPO’s to provide leadership, vision and spend under management control strategies in S2P processes to achieve true bottom line impact. Their new mandate will be integrating procurement best practices across the enterprise’s business functions and P&L’s, penetrating spend control processes deeper than before.

CFO’s will also expect the savings realized from SUM initiatives to provide resources for a self-funding, P&L neutral approach with accelerated ROI results so that current budgets are not negatively impacted.

In this complimentary webinar, Genpact will discuss the new paradigm which takes an enterprise and business P&L level view of S2P’s integrated processes and ties them to business outcomes such as Working capital optimization, TCO reduction and on-time availability of material and services in a self funding approach.

OVERVIEW
The 90-minute webinar will comprise expert insights and coaching, as well as case studies and Q&A. Following the webinar, registered attendees will have access to a recording of the webinar and a PDF file of the presentation material.

AGENDA
* Introduction, Objectives, Biographies
* Why DfE? Strategic importance to designers, competitive products, risk reduction, and profitability
* New regulations and standards brewing: Similarities, differences, trajectories
* DfE Checklist: How to train designers and how to measure environmental and financial benefits
* Supply-chain DfE: Preparing for the coming wave of DfE requirements, and what you can do to get your company ready
* Q&A with electronics companies strategically committed to DfE

PROFILE OF PARTICIPANTS
Electronics designers (electrical, electronic, mechanical), Supply-chain managers, Product managers, R&D, operations and marketing executives, academia.

ABOUT THE PRESENTERS
Pamela J. Gordon, president of Technology Forecasters Inc. (TFI) brings data and insights from running DfE Workshops over the past 6 years, training more than 1,000 designers, supply-chain and product managers, and executives. She is an executive consultant for High-ROI Environmental Roadmaps and author of the 2001 book, Lean and Green: Profit for Your Workplace and the Environment. Pamela Gordon, pgordon@techforecasters.com, 1-510-601-9107

Michael Kirschner, President of Design Chain Associates, LLC (DCA) actively influences DfE standards like EPEAT and regulations like California's Safer Alternatives Regulation that drive the industry. Mike has in-the-trenches experience preparing designers for the coming wave of DfE requirements, and what they can do to get ready. Mike Kirschner, mike@designchainassociates.com, 1-415-904-8330

 Omni launched its European office in October 2009. To increase sales in the region and provide enhanced local support, Omni is looking for partners in the UK, Germany, Austria, Switzerland and across all of Europe.
If your company is active in the areas of identity management or customer relationship management (CRM) – both in terms of software sales and support activities – Omni EMEA invites you to participate in this orientation and training seminar. 

Who Should Attend:

• IT Directors, Help Desk Managers and Security Managers
• CRM Specialists
• Network and Email Administrators
• Operations and Sales Directors
• Microsoft MVPs

 Lernen Sie den Funktionsumfang und die Neuerungen in eControl 3.5 kennen.

eControl erlaubt Administratoren schnell, einfach und sicher zeitraubende Routine-Aufgaben wie Management, Provisionierung und Nutzer-Selbstverwaltung in Active Directory, Exchange, eDirectory und GroupWise an nicht-technische Mitarbeiter zu delegieren - OHNE spezielle Zugangsberechtigungen, OHNE Administratoren-Rechte und OHNE Zugang zu Microsoft Management Konsole, Task Pads, ConsoleOne oder iManager einräumen zu müssen.
 

Need to delegate management, provisioning, user self-service and audit tasks for Active Directory, Exchange, eDirectory, GroupWise, M+Guardian, M+Archive, ZENworks and Microsoft Terminal Server to non-technical staff? Attend this Omni webinar to learn how eControl 3.5 delivers a simplified alternative to Microsoft Management Console (MMC), Task Pads, ConsoleOne and iManager for resetting passwords, releasing intruder lockout, managing proxy access, and more. 
Designed for non-technical users, eControl empowers front-line staff to carry out delegated management tasks with NO administrator rights and minimal training. Administrators have full control over users' task and search authority. All changes are written to an audit log. eControl has now been expanded to deliver web-based management for Microsoft Terminal Services, ZENworks, Novell Storage Manager, M+Archive and M+Guardian 

Identifying your audience and creating content to meet their needs.

In a perfect world, you have the time to create all the content for all possible users of your products.

No one has product schedules that allow for that; everyone has to make decisions about what content is needed and what can be ignored.

Creating the wrong content for the wrong user is as bad as creating nothing at all. So how do you know?

This free tool-independent webinar explores:
• What kind of users are there?
• What sort of information does each group need?
• How do you know if your content is the right content for your users?
• Are there users you can ignore? If so, who are they and why can you ignore them?
• How do you make the business case for ignoring some users?
• How can knowing your audience reduce schedule and project costs?

You spend a lot of time creating user documentation. This webinar will help you learn to use that time wisely, make your users happy, and possibly reduce documentation schedules.

All you need to connect to the Webinar is an internet-connected computer and speakers.

About the presenter
Sharon Burton is product manager/product evangelist with Madcap Software. She oversees Blaze, Analyzer, and X-Edit,  as well as other products yet to arrive. Sharon is a nationally recognized practitioner, business expert, and speaker in the field of technical communication.

As of 2009, she is an Associate Fellow with the Society for Technical Communication. Sharon also teaches Technical Communication to engineering students at UC Riverside.

This webinar will be recorded and will be available after the event. The recorded version is not like asking questions in real time, but you will get the information if you cannot attend. To make sure you get that link, sign up for this webinar.

Simplified Technical English (STE) is an international standard that has been a success story for the aerospace industry.

Like other controlled languages, it can reduce page count, decrease translation expense, and improve comprehension among non-English audiences. But is it appropriate for you? 

This webinar will explore the rationale behind simplified languages, reviewing their advantages and their perennial challenges. It will also discuss some of the types of grammar and vocabulary checking software available in today's market.

About the presenter
Brenda Huettner is an independent technical communication consultant who specializes in increasing awareness of the benefits of quality documentation. For the past 25 years, she’s worked as a writer, editor, trainer, and manager, for both software and hardware companies.

Huettner is a Fellow of the Society for Technical Communicatin, a Senior Member of IEEE active in the IEEE Professional Communication Society and the Technology Management Council, and belongs to the Usability Professionals Association.

About this webinar
This webinar will be recorded and will be available after the event. The recorded version is not like asking questions in real time, but you will get the information if you cannot attend. To make sure you get that link, sign up for this webinar.