Learn from industry expert Chuck Ciarlo how "cloud computing" in your call center makes workforce management easier and more affordable:

- What is "cloud computing" based workforce management?
- How is it different from traditional workforce management software?
- What are key advantages of "cloud" based workforce management software?

 Omni launched its European office in October 2009. To increase sales in the region and provide enhanced local support, Omni is looking for partners in the UK, Germany, Austria, Switzerland and across all of Europe.
If your company is active in the areas of identity management or customer relationship management (CRM) – both in terms of software sales and support activities – Omni EMEA invites you to participate in this orientation and training seminar. 

Who Should Attend:

• IT Directors, Help Desk Managers and Security Managers
• CRM Specialists
• Network and Email Administrators
• Operations and Sales Directors
• Microsoft MVPs

 Lernen Sie den Funktionsumfang und die Neuerungen in eControl 3.5 kennen.

eControl erlaubt Administratoren schnell, einfach und sicher zeitraubende Routine-Aufgaben wie Management, Provisionierung und Nutzer-Selbstverwaltung in Active Directory, Exchange, eDirectory und GroupWise an nicht-technische Mitarbeiter zu delegieren - OHNE spezielle Zugangsberechtigungen, OHNE Administratoren-Rechte und OHNE Zugang zu Microsoft Management Konsole, Task Pads, ConsoleOne oder iManager einräumen zu müssen.
 

Need to delegate management, provisioning, user self-service and audit tasks for Active Directory, Exchange, eDirectory, GroupWise, M+Guardian, M+Archive, ZENworks and Microsoft Terminal Server to non-technical staff? Attend this Omni webinar to learn how eControl 3.5 delivers a simplified alternative to Microsoft Management Console (MMC), Task Pads, ConsoleOne and iManager for resetting passwords, releasing intruder lockout, managing proxy access, and more. 
Designed for non-technical users, eControl empowers front-line staff to carry out delegated management tasks with NO administrator rights and minimal training. Administrators have full control over users' task and search authority. All changes are written to an audit log. eControl has now been expanded to deliver web-based management for Microsoft Terminal Services, ZENworks, Novell Storage Manager, M+Archive and M+Guardian 

Increase Revenues Through More Accurate Scheduling

Webinar: Learn how to increase inbound call center revenues through scheduling best practices.

Free webinar on Thursday, February 04, 2010 at 10:00 a.m. PST
Reserve your spot and register now http://www.monetsoftware.com/Why-Monet/Webinars/

Industry expert, Chuck Ciarlo who successfully owned and operated multiple call centers, will show you:

1. How forecasting, scheduling and agent adherence impacts revenues

2. How to monitor and manage key scheduling metrics to increase revenues

3. How a workforce management solution helps you automate this process

Please join us for this informative webinar. Register now.

Title: Increase call center revenues through more accurate scheduling (Chuck Ciarlo, CEO Monet Software Inc.)

Date: Thursday, February 4, 2010

Time: 10:00 AM - 11:00 AM PDT

After registering you will receive a confirmation email containing information about joining the Webinar.

Business Continuity Webinar: Automate your BCM planning with built in best practices

RFID - Driving Collaboration With Suppliers and Providers

The pressures on healthcare supply chains have never been higher.

For providers with limited budgets, supply chain inefficiencies consume resources that could be used to deliver patient care.

Suppliers are facing the challenge of dealing with an increasingly complex and fragmented customer base with unique supply chain requirements.

Conditions are right for supply chain transformation driven by real time visibility of product movement and consumption.

The presentations in this web seminar will highlight the emerging trends, business cases and application of RFID technologies that are driving a holistic collaboration between all healthcare supply chain stakeholders.

Real Life Examples and Solutions for Dissemination of Promotional Content

Life Sciences companies cope with the myriad government regulations covering the distribution of promotional, educational, and scientific information.

This session provides practical advice and a methodology that helps Marketing, Regulatory and Sales work together to find the right balance between promotion and compliance. Industry experts will outline PACE, a four step methodology that is the cornerstone of an emerging standard of Good Promotional Practices for Life Science companies.

The session includes examples of how product literature is evaluated and classified, and identification of applicable regulations that impact promotional content.

Attendees will walk away with a:

Systematic approach to classifying promotional content
“How To” map to build compliance into sales and marketing processes
Understanding of applicable rules and regulations that impact promotional literature

SESSION OUTLINE

PACE: A Four-Step Methodology to Classify and Manage Your Content

PACE overview … a systematic approach that unifies the efforts of your Promotional Review Committee
How to review, analyze and categorize promotional content
Example #1: Product Literature

Analyzing and Classifying product literature, what to look for, how to assess claims
Who needs what … targeting your content by role
Example #2: Video and Rich Media Content

Special considerations for video and other rich content
Execution: What happens after final approval?

Key moments of truth … Physician Interactions and Trade Shows
Training, monitoring and follow up
Managing updates and new content
Communications History Records

Plan to virtualize your production and mission critical applications?
Interested in best practices and operational readiness?
Upgrading to VMware vSphere?
VMware’s Rob Randell, Cisco’s Neal Mueller and HyTrust’s Eric Chiu will share their insight about architecting your VMware environment to ensure control and accountability as well as taking advantage of distributed virtual networking.

Effective management of results from biological testing, chemical structure information and other disparate sources of discovery data is critical to decision-making in drug and molecular discovery projects, yet scientists often spend anywhere from minutes to hours each week dealing with mountains of data created from different programs, supplied in a variety of formats. Viewing information obtained from multiple sources contained in independent reports, and manually merging these disparate data sources together to determine which are the most promising compounds for further studies or tox analysis poses a regular time drain as well as a challenge to effective decision making. The ability to quickly and robustly determine which of many candidate compounds has the desired physicochemical properties and passes multiple design criteria is necessary to determine which compounds have the best chances of successfully navigating the drug discovery and development process.

Learn how to organize, analyze, and visualize chemical and biological data quickly and efficiently, enhancing efficiency and productivity. During this webinar, you will:

See how disparate data sources - like chemical and biological data - can be quickly and easily merged using drag-and-drop capabilities
Example: Merge assay results three biologists sent to you in Excel with chemical structure information
Learn about powerful ways to prioritize and select compounds based on multiple selection or scoring criteria
Example: Analyze a set of lead structures against multiple criteria in your project’s biological cascade
Learn about ways to enhance communication between team members using simple sharing of results and experiments
Example: Email a colleague a set of interesting protein-ligand structures and your comments on them