Learn from industry expert Chuck Ciarlo how "cloud computing" in your call center makes workforce management easier and more affordable:

- What is "cloud computing" based workforce management?
- How is it different from traditional workforce management software?
- What are key advantages of "cloud" based workforce management software?

Bryant & Stratton College Online will be hosting a free webinar about its recently launched instructor-led, online certificate programs on Wednesday, March 10 at 7:00 p.m. (EST). To register, visit https://www2.gotomeeting.com/register/290819643.

The webinar will be led by Kim Baker, Online Professional Skills Center Coordinator.  Bryant & Stratton College’s Professional Skills Center provides training and development programs, including licensing, certification, study aids and continuing education opportunities. Information about the Professional Skills Center is available at http://www.psctraining.com.

The webinar will provide an overview of each of the nine new online certificate programs and will conclude with a question and answer session. The webinar will also provide details about how students can apply credits from one of the new online certificate programs toward a corresponding Bryant & Stratton College Online degree program. Additionally, the webinar will feature a demonstration of the Angel learning management system, providing a preview of the Bryant & Stratton online classroom experience.

The following nine new online certificate programs will be discussed:

• 21st Century Business Management
• Accounting
• Certified Financial Planning (CFP®)
• Criminal Justice
• Healthcare Management
• Human Resources Management
• Medical Office Technology
• Medical Reimbursement (Billing)
• Medical Reimbursement & Coding

From more information about the new online certificates offered by Bryant & Stratton College Online, visit www.bryantstratton.edu/online/.

Join us for a Webinar on March 9
Time: 10:00 AM - 11:00 AM EST
Register - https://www1.gotomeeting.com/register/970496120

Many organizations have spent millions of dollars selecting and implementing ERP solutions over the past fifteen years. Most of these solutions have become obsolete, unsupported by the original resellers, and unable to take advantage of the latest technology.
Even more frustrating is that the annual support and maintenance for many older solutions can cost more than selecting and implementing a completely new system utilizing state of the art technology.
This webcast will help you evaluate your current ERP solution and understand the pros and cons of upgrading versus replacing with new technology.

Mike Holland, Director - Microsoft Practice - Ecomnets, one of the industry's leading authorities on ERP selection and utilization will help you to:
• Evaluate your current ERP environment and how well it meets your organizational goals
• Be able to select the ERP approach that is best for your organization.
• Learn the techniques for developing an ERP solution today that will support future business growth and enhance your competitive position in the market.
• Understand the critical impact of the Internet and cloud enabled applications in the ERP arena.
• Develop a comprehensive evaluation checklist of the crucial ERP functional requirements
• Be able to efficiently prepare Requests for Proposal (RFPs) for new ERP upgrades or replacements with related technology.
• Discuss ERP contract design and vendor negotiation strategy.
• Know what vital information to have about a vendor before selecting solutions.
• Recognize and avoid surprises when selecting and implementing an ERP solution.
• Have an overview of one of the most misunderstood concepts today – cloud computing.

Who Should Attend:
• Chief Financial Officers
• Chief Operating Officers
• Chief Information Officers
• Controllers
• Accounting Managers
• Financial Analysts

Overview

The webinar is aimed at raising individual’s understanding of ITIL® V3.0 framework and how individual and organization can be benefited by adopting ITIL V3.0 good practices in IT Service Management.

Benefits

The webinar will help the participants:

* To understand ITIL V3.0 framework and good practices
* Aligning / Upgrading organization to adopt ITIL V3 good practices without much impact on organization operations

Webinar Outline

* The webinar would cover the following main areas:
* ITIL V2 Withdrawal
* ITIL – Evolution
* Why ITIL needed to change
* ITIL V3 – Purpose
* The new structure of ITIL
* ITIL V3
* Business benefits of V3
* Service Lifecycle and Key Principles
* Services - Value creation
* Implementation Approach

Audience

This webinar would be useful for:

* IT professionals who require a basic understanding of the ITIL® V3.0 framework and how lifecycle approach to IT Services will help organization, to be more effective and efficient in managing IT services and achieving business goals and objectives. This may include but is not limited to, IT professionals, business managers and business process owners.

Overview

4 Ps of Service Management –People, Process, Product and Partners. But among Product (Tools/Technology) and Process, what comes first. Is it that first I finalize methodology and process and then buy a tool and customize it or should I first go and buy a Service Management Tool and then based on it I customize my processes?? Well, sounds simple but still there is a deliberate, lot of debate on this. Let’s discuss.

Benefits

The webinar will help the participants:
In Knowing

* Benefits of preferred approach
* Constraints in following alternate approach

Webinar Outline

The webinar would cover the following main areas:

* Highlights of both approaches and pros and cons of each approach

Audience

This webinar would be useful for:

* Any one who deals with IT and IT services.

Overview

This Webinar gives an overview to PRINCE2® - the defacto Project Management methodology used in UK and in many other Countries- with special reference to the 2009 edition

Benefits

The webinar will help the participants:

* To understand PRINCE2® at an Overview Level
* To appreciate the linkages between processes, Themes and Principles in a PRINCE2® Project
* To understand how PRINCE2® can be used in diverse scenarios

Webinar Outline

The webinar would cover the following main areas:

* PRINCE2®- Process model
* Interlinkages between Processes and Deliverables
* How PRINCE2® can be customized to specific Project level context?

Audience

This webinar would be useful for:

* Project Managers wanting to get an appreciation of PRINCE2®
* Team/Quality Managers wishing to get an overview of a structured global PM model

It's been almost two years since Stuart Kwan of Microsoft presented the Identity Bus as the "End-game for successful identity systems". Some time later, the Identity Bus is a reality, and the first open source implementation is out.

Enterprises are suffering from an exponential increase of demands in terms of interoperability, Internet-facing federation and the externalization of identity resources. Furthermore, in order for IT Directors to gain approval for projects during this economic downturn, they have to demonstrate an almost immediate return of investment.

The current approach to achieving this level of scalability is based on a "flip of the switch" style migration of legacy identity applications and underlying infrastructure to identity standards and compliant "off-the-shelf" products. Unfortunately this approach has proven to be a recipe for never-ending identity management projects full of frustration, budget over-runs and in the end, failure.

The good news is that the Identity Bus approach is here to help. It builds on the old wisdom of "think big -- start small -- grow big", to deliver a dollar value that is both concrete and practically immediate, in the form of significantly enhanced operational efficiency.

Atricore provides a 100% open source Identity Bus solution that will seamlessly enable this staged approach into your organization. You will maximize your current investment in identity, while paving the way for new capabilities to be brought on board.

In this free webinar we will cover:

* What is an Identity Bus?

* Why is an Identity Bus Important?

* Where should an Identity Bus be applied?

* When should an Identity Bus be applied?

* Applications for an Identity Bus

* Introduction of the Atricore Identity Bus

Title: "Free Webinar: Identity Bus and the Future of Identity Architectures"
Date: Wednesday, March 10, 2010
Time: 8:00 AM - 9:00 AM PST

Register now by clicking the link below:
https://www1.gotomeeting.com/register/716899705

After registering you will receive a confirmation email containing information about joining the Webinar.

System Requirements
PC-based attendees
Required: Windows(R) 2000, XP Home, XP Pro, 2003 Server, Vista

Macintosh(R)-based attendees
Required: Mac OS(R) X 10.4 (Tiger(R)) or newer

 Omni launched its European office in October 2009. To increase sales in the region and provide enhanced local support, Omni is looking for partners in the UK, Germany, Austria, Switzerland and across all of Europe.
If your company is active in the areas of identity management or customer relationship management (CRM) – both in terms of software sales and support activities – Omni EMEA invites you to participate in this orientation and training seminar. 

Who Should Attend:

• IT Directors, Help Desk Managers and Security Managers
• CRM Specialists
• Network and Email Administrators
• Operations and Sales Directors
• Microsoft MVPs

 Lernen Sie den Funktionsumfang und die Neuerungen in eControl 3.5 kennen.

eControl erlaubt Administratoren schnell, einfach und sicher zeitraubende Routine-Aufgaben wie Management, Provisionierung und Nutzer-Selbstverwaltung in Active Directory, Exchange, eDirectory und GroupWise an nicht-technische Mitarbeiter zu delegieren - OHNE spezielle Zugangsberechtigungen, OHNE Administratoren-Rechte und OHNE Zugang zu Microsoft Management Konsole, Task Pads, ConsoleOne oder iManager einräumen zu müssen.
 

Need to delegate management, provisioning, user self-service and audit tasks for Active Directory, Exchange, eDirectory, GroupWise, M+Guardian, M+Archive, ZENworks and Microsoft Terminal Server to non-technical staff? Attend this Omni webinar to learn how eControl 3.5 delivers a simplified alternative to Microsoft Management Console (MMC), Task Pads, ConsoleOne and iManager for resetting passwords, releasing intruder lockout, managing proxy access, and more. 
Designed for non-technical users, eControl empowers front-line staff to carry out delegated management tasks with NO administrator rights and minimal training. Administrators have full control over users' task and search authority. All changes are written to an audit log. eControl has now been expanded to deliver web-based management for Microsoft Terminal Services, ZENworks, Novell Storage Manager, M+Archive and M+Guardian