How to increase profitability and customer retention by leveraging technology that can help save up to 10% of warranty spend

When:
Thursday, August 27, 2009
2.00 p.m. to 2.45 p.m. ET

Speakers:
Eric Arnum
Editor, Warranty Week

Manish Arya
CTO, Tavant Technologies

The current economic conditions are tough and they have taken a toll on the industry. Leading companies are focusing on post-sale service operations to drive revenue, control expenses and improve customer retention. Eric Arnum presents an overview of the industry, its challenges, and what are some of the steps companies are taking to overcome these challenges and what is his take on the future trend?

The concept of GROWTH comes knocking will be solicited by Eric where he brings out the idea to the audience as to why they should be using technology.

Manish will then present a case study of a successful implementation of Warranty & Repair Management system and some of its business benefits, including reduction of warranty spend by up to 10%.

The speakers will also talk about the popularity of an on-demand model of a warranty system and what are the advantages and disadvantages over a conventional license-based application.