Live Webinar, Sept. 21st 2 PM ET / 11 AM PT: https://www1.gotomeeting.com/register/375643808

Gaps exist in most organizations when measuring the performance of IT and how it relates to business goals. A recently published report from Gartner found that:

1. Most organizations are unhappy with the performance metrics and service levels they negotiated in their outsourcing contracts and SLAs
2. Organizations tend to use too many metrics that are often meaningless to the business -- they instead need to measure process performance, IT's business impact and value, IT services and sourcing
3. Many organizations cannot measure the value IT services have delivered to the business

Attend this upcoming webinar, “How to Close the Visibility Gap with Your IT Outsourcer,” scheduled for Tuesday, Sept. 21st at 11 AM PT / 2 PM ET and see a live presentation and demo from Aternity that will show you:

• How to track important end user experience metrics related to IT service delivery
• Examples of end user experience KPIs used as service levels to help you understand how to further align services, manage relationships, and improve performance
• Drill-down dashboards that identify performance issues and trends that can help you improve your management of outsourced IT services,

Secure your space at this exclusive event. Register today at https://www1.gotomeeting.com/register/375643808 .