How to Enhance Your Current QA Program using Lean Six Sigma Techniques
Submitted by Anonymous on Wed, 01/27/2010 - 20:48
03/27/2010 12:02 pm
America/New York
In recent months most discussions around Lean transformations in
Contact Centres have understandably evolved around managerial and
strategic matters. This webinar will explore many of the misunderstood and
forgotten elements of the original LSS model and foundational
practices that comprises a good Quality Monitoring Program within
contact centres.
Webinar Presenters:
Mohan Nair, MBA, Lean Six Sigman Black Belt
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