How do you ensure that what business demands, IT is able to deliver on time and on budget? How do you leverage your legacy systems investments to deliver a single, efficient customer service process? How do you leverage the latest technologies for cost savings and agility? The answer lies in a customer-focused service experience delivered by KANA SEM.

During this live event we will explore the power of:

* Integrating fragmented, legacy customer service technologies and breaking-down functional silos into a single process
* Closing the gap between business requirements and IT delivery with improved communication and shared control
* Leveraging the latest technologies, such as SOA and Web 2.0, to gain the flexibility to deploy on-premise or within the Cloud

Date & Time-
Wednesday, February 16 at 10AM Pacific, 1PM Eastern, 6PM GMT

Presenters-
Vikas Nehru Vice President of Product Marketing, KANA

Vikas has 15+ years of experience as a senior engineering, product management and marketing professional in the enterprise software industry. He has been instrumental in leading the direction and strategy for KANA's innovative solution suite.

About KANA
KANA, the leader in Service Experience Management, provides solutions that deliver a customer service experience that successfully balances customer interests with business goals. KANA's clients report double-digit increases in customer satisfaction, increased revenue growth while reducing contact center costs by an average of 20 percent. KANA's award-winning solutions are proven in more than 600 companies worldwide, including approximately half of the world's largest 100 companies. For more information, visit www.KANA.com.