Overview

The webinar is aimed at raising individual’s understanding of ITIL® V3.0 framework and how individual and organization can be benefited by adopting ITIL V3.0 good practices in IT Service Management.

Benefits

The webinar will help the participants:

* To understand ITIL V3.0 framework and good practices
* Aligning / Upgrading organization to adopt ITIL V3 good practices without much impact on organization operations

Webinar Outline

* The webinar would cover the following main areas:
* ITIL V2 Withdrawal
* ITIL – Evolution
* Why ITIL needed to change
* ITIL V3 – Purpose
* The new structure of ITIL
* ITIL V3
* Business benefits of V3
* Service Lifecycle and Key Principles
* Services - Value creation
* Implementation Approach

Audience

This webinar would be useful for:

* IT professionals who require a basic understanding of the ITIL® V3.0 framework and how lifecycle approach to IT Services will help organization, to be more effective and efficient in managing IT services and achieving business goals and objectives. This may include but is not limited to, IT professionals, business managers and business process owners.