Knowledge-Infused Processes: The Solution to Self-Service Woes
Submitted by Anonymous on Fri, 03/18/2011 - 01:10
03/24/2011 11:00 am
US/Pacific
Join this live webinar to seek answers to the following questions:
*What is a knowledge-infused process?
*How does the concept apply to customer service?
*How does it fulfill the destiny and promise of self-service?
*How can a customer service organization implement knowledge-infused processes?
*Can an organization avoid deploying another silo solution?
Date & Time-
Watch this live webinar on March 24 at 10AM Pacific, 1PM Eastern, 6PM GMT
Webinar Presenters:
Esteban Kolsky
