How many sales have slipped away because your Agents have not received effective sales coaching? Coaching sales skills is different than dealing with call quality standards. Learn the secrets to becoming a successful contact center sales coach.

This webinar is designed specifically for a call center environment. As a result, these techniques can be applied immediately within your contact center.

In this interactive 75-minute webinar, Managers and Call Quality Coaches will learn:

3 important differences between call quality skills and sales skills, so you can focus your coaching time more efficiently

3 vital techniques to convert a "customer service ONLY" department mindset into an enthusiastic "sales AND service" team culture

5 key ideas for running a structured daily huddle, to help your Agents deal more successfully with industry competitors

5 crucial tips to help your Agents overcome price objections, so they can persuade more people to buy

3 ways to close more sales by creating a sense of urgency. This includes key phrases that lead to a commitment, as well as phrases that can sabotage a sale before it even begins

By the end of this webinar, Managers and Quality Coaches will have new techniques to coach their Agent's sales skills more effectively.
Who Should Attend?

This webinar is directed at Call Center Team Managers, Quality Coaches, Managers and Directors.