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« Thursday February 04, 2010 »
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Increase Call Center Revenues Through More Accurate Scheduling Start: 02/04/2010 10:00 am End: 02/04/2010 11:00 am Increase Revenues Through More Accurate Scheduling Webinar: Learn how to increase inbound call center revenues through scheduling best practices. Free webinar on Thursday, February 04, 2010 at 10:00 a.m. PST Reserve your spot and register now http://www.monetsoftware.com/Why-Monet/Webinars/ Industry expert, Chuck Ciarlo who successfully owned and operated multiple call centers, will show you: 1. How forecasting, scheduling and agent adherence impacts revenues 2. How to monitor and manage key scheduling metrics to increase revenues 3. How a workforce management solution helps you automate this process Please join us for this informative webinar. Register now. Title: Increase call center revenues through more accurate scheduling (Chuck Ciarlo, CEO Monet Software Inc.) Date: Thursday, February 4, 2010 Time: 10:00 AM - 11:00 AM PDT After registering you will receive a confirmation email containing information about joining the Webinar. econtrol 3.5 – simplified management, provisioning and self-service for active directory, exchange, edirectory and groupwise Start: 02/04/2010 10:09 am End: 02/04/2010 10:10 am Need to delegate management, provisioning, user self-service and audit tasks for Active Directory, Exchange, eDirectory, GroupWise, M+Guardian, M+Archive, ZENworks and Microsoft Terminal Server to non-technical staff? Attend this Omni webinar to learn how eControl 3.5 delivers a simplified alternative to Microsoft Management Console (MMC), Task Pads, ConsoleOne and iManager for resetting passwords, releasing intruder lockout, managing proxy access, and more. Designed for non-technical users, eControl empowers front-line staff to carry out delegated management tasks with NO administrator rights and minimal training. Administrators have full control over users' task and search authority. All changes are written to an audit log. eControl has now been expanded to deliver web-based management for Microsoft Terminal Services, ZENworks, Novell Storage Manager, M+Archive and M+Guardian Social Media Solutions for Small Businesses & Entrepreneurs Start: 02/04/2010 1:00 pm Twitter 101 Learn all the basics to starting your branding campaign on Twitter. - How gain followers. - Trending topics. - Utilizing Twitter functions like Twitter lists. - The best desktop and mobile Twitter clients and applications. - Peak times for Twitter usage. - Coordinate Twitter feeds with other social networks like Facebook and blogs. - The power of retweeting. - Using keywords and hashtags. - How to monitor conversations about your industry and/or business. - How to schedule campaigns. - The best Twitter ad networks and promotional companies to use. - How to identify the most influential users based on your industry. - Brief overview of successful Twitter campaigns launched by major brands, popular case studies. ****All participants are eligible to win a free Flipcam! To register of for more details, visit http://bit.ly/smswebinars.