Events

Select event terms to filter by

« Friday February 12, 2010 »
Fri
Omni Partner Training Europe Start: 02/12/2010 2:00 pm End: 02/12/2010 2:00 pm Omni launched its European office in October 2009. To increase sales in the region and provide enhanced local support, Omni is looking for partners in the UK, Germany, Austria, Switzerland and across all of Europe. If your company is active in the areas of identity management or customer relationship management (CRM) – both in terms of software sales and support activities – Omni EMEA invites you to participate in this orientation and training seminar. Who Should Attend: IT Directors, Help Desk Managers and Security Managers CRM Specialists Network and Email Administrators Operations and Sales Directors Microsoft MVPs IT 102: Withdrawal of ITIL V2 in 2010; How to minimize the impact? Start: 02/12/2010 6:00 pm Overview The webinar is aimed at raising individual’s understanding of ITIL® V3.0 framework and how individual and organization can be benefited by adopting ITIL V3.0 good practices in IT Service Management. Benefits The webinar will help the participants: * To understand ITIL V3.0 framework and good practices * Aligning / Upgrading organization to adopt ITIL V3 good practices without much impact on organization operations Webinar Outline * The webinar would cover the following main areas: * ITIL V2 Withdrawal * ITIL – Evolution * Why ITIL needed to change * ITIL V3 – Purpose * The new structure of ITIL * ITIL V3 * Business benefits of V3 * Service Lifecycle and Key Principles * Services - Value creation * Implementation Approach Audience This webinar would be useful for: * IT professionals who require a basic understanding of the ITIL® V3.0 framework and how lifecycle approach to IT Services will help organization, to be more effective and efficient in managing IT services and achieving business goals and objectives. This may include but is not limited to, IT professionals, business managers and business process owners.