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« Wednesday February 24, 2010 »
Wed
PsychRights' Medicaid Fraud Initiative Against Psychiatric Drugging of Children & Youth. Start: 02/24/2010 2:00 am The International Center for the Study of Psychiatry and Psychology, Inc. is a nonprofit organization concerned with the increasing use of psychiatric drugs on children. The 2010 ICSPP Distinguished Lecture Series will begin Feb. 24 with a legal webinar presented by Attorney James Gottstein on PsychRights' Medicaid Fraud Initiative Against Psychiatric Drugging of Children & Youth. The Initiative is based on the massive psychiatric drugging of America's children, particularly poor, disadvantaged children & youth through Medicaid and in foster care that is an unfolding public health catastrophe of massive proportions. 7 Tips for more Effective Call Center Workforce Management Start: 02/24/2010 8:00 am End: 02/24/2010 9:00 am If you are still using spreadsheets or other manual processes to schedule your agents you should attend this webinar. Industry expert, Chuck Ciarlo who successfully owned and operated multiple call centers, will show you: - How 7 proven tips can improve your workforce scheduling results - How to implement and monitor those tips as part of your scheduling process - How Monet’s WFM solution helps you automate those improved scheduling processes Who should attend: Managers, supervisors and executives of call centers, contact centers and customer service