In recent months most discussions around Lean transformations in
Contact Centres have understandably evolved around managerial and
strategic matters. This webinar will explore many of the misunderstood and
forgotten elements of the original LSS model and foundational
practices that comprises a good Quality Monitoring Program within
contact centres.

Register - https://www1.gotomeeting.com/register/485451609
Tuesday, March 30, 2010 11:00 AM - 12:00 PM EDT

Many organizations have spent millions of dollars selecting and implementing CRM solutions over the past several years. Many of these solutions have become obsolete, acquired by larger software publishers who are not supporting older version, and are unable to take advantage of the latest technology.

Even more frustrating is that the annual support and maintenance for many older solutions can cost more than selecting and implementing a completely new system utilizing state of the art technology.

And, the worst scenario of all . . . many organizations have spent millions of dollars and failed to successfully select and implement an organization wide CRM solution that meets the exacting demands of the Marketing and Sales functions. This webcast will help you evaluate your current CRM solution environment and understand the pros and cons of upgrading versus replacing with new technology.

Mike Holland, Director of Microsoft Practice for Ecomnets, one of the industry's leading authorities on CRM selection and utilization will help you to:

• Evaluate your current CRM environment and how well it meets your organizational goals
• Be able to select the CRM approach that is best for your organization.
• Learn the techniques for developing a CRM solution today that will support future business growth and enhance your competitive position in the market.
• Understand the critical impact of the Internet and cloud enabled applications in the CRM arena.
• Develop a comprehensive evaluation checklist of the crucial CRM functional requirements
• Be able to efficiently prepare Requests for Proposal (RFPs) for new CRM upgrades or replacements with related technology.
• Discuss CRM contract design and vendor negotiation strategy.

Who Should Attend:

• Chief Financial Officers
• Chief Marketing/Sales Officers
• Vice President of Marketing
• Vice President of Sales
• Sales Managers
• Marketing Managers

www.EcomNets.com

This live tutorial will present:

- How to leverage existing sources of data in the information system - and outside of it
- The various lookup technologies available in Talend
- How to fine tune lookups for maximum performance

Title: Enrich your Data by Leveraging External Sources

Date: Thursday, April 1, 2010

Time: 10:00 AM - 11:00 AM BST

Link to sign up: https://www2.gotomeeting.com/register/272108202

Effective child management is typically impacted by
parenting beliefs and values that influence our parenting abilities (90%) and
the implementation of specific parenting skills (10%). This live powerful one-hour webinar explores
parental beliefs and values (the 90%) that could limit or reduce child behavior
improvement. Unless these beliefs and values are identified and addressed, very
little progress, if any, can be made to improve child misbehavior.

This webinar explores:

1. Whether
   discipline is responsible for behavior change,
2. At
   what age parents should begin disciplining their child,
3. Disciplining
   an ADHD child,
4. Whether
   psychotropic medication cures misbehavior, and
5. Preventing
   parental burnout.

As our gift for attending, participants will receive a free copy of our
“Standing Up To Bullying” bullying prevention computer
game that can easily be played in schools, homes, and therapy settings.

The presenter is Mark Lakewood, CEO of Building Strong Families National Seminars,
a distinguished parenting expert, author, and speaker with over 20 years of
clinical experience as a mental health therapist. Mr. Lakewood has an extensive
history providing therapy services to children, adolescents, and adults.
Several years ago, he developed and facilitated an effective parenting program
for parents of strong-willed children that gained local recognition. This
program taught parents strategies and techniques to help them effectively
manage their children's behavior. Based on this program, Mr. Lakewood later
created the Sudden Compliance Program and is currently offering it as a DVD/downloadable video
series and as a webinar
series.

This webinar is presently scheduled for Tuesday, April 6th,
2010 from 10:00am to 11:00am Mountain Standard
Time. There are additional dates/times
to select from. If the scheduled
days/times are inconvenient, participants can schedule this live webinar to be
presented on a day/time most convenient to them.

For more information or to pre-register, participants are
asked to visit http://www.Top10ParentingMythsAndMisconceptions.info.

Tue, Apr 6, 2010 10:00 AM - 11:00 AM EDT
Register- https://www1.gotomeeting.com/register/474247345

Many organizations have spent millions of dollars selecting and implementing ERP solutions over thepast fifteen years. Most of these solutions have become obsolete, unsupported by the original resellers, and unable to take advantage of the latest technology.

Even more frustrating is that the annual support and maintenance for many older solutions can cost more than selecting and implementing a completely new system utilizing state of the art technology.

This webcast will help you evaluate your current ERP solution and understand the pros and cons of upgrading versus replacing with new technology.

Mike Holland, Director - Microsoft Practice - Ecomnets, one of the industry's leading authorities on ERP selection and utilization will help you to:

• Evaluate your current ERP environment and how well it meets your organizational goals
• Be able to select the ERP approach that is best for your organization.
• Learn the techniques for developing an ERP solution today that will support future business growthand enhance your competitive position in the market.
• Understand the critical impact of the Internet and cloud enabled applications in the ERP arena.
• Develop a comprehensive evaluation checklist of the crucial ERP functional requirements
• Be able to efficiently prepare Requests for Proposal (RFPs) for new ERP upgrades or replacements with related technology.
• Discuss ERP contract design and vendor negotiation strategy.
• Know what vital information to have about a vendor before selecting solutions.
• Recognize and avoid surprises when selecting and implementing an ERP solution.
• Have an overview of one of the most misunderstood concepts today – cloud computing.
Who Should Attend:

• Chief Financial Officers
• Chief Operating Officers
• Chief Information Officers
• Controllers
• Accounting Managers
• Financial Analysts

www.EcomNets.com

OVERVIEW
The 90-minute webinar will comprise expert insights and coaching, as well as case studies and Q&A. Following the webinar, registered attendees will have access to a recording of the webinar and a PDF file of the presentation material.

AGENDA
* Introduction, Objectives, Biographies
* Why DfE? Strategic importance to designers, competitive products, risk reduction, and profitability
* New regulations and standards brewing: Similarities, differences, trajectories
* DfE Checklist: How to train designers and how to measure environmental and financial benefits
* Supply-chain DfE: Preparing for the coming wave of DfE requirements, and what you can do to get your company ready
* Q&A with electronics companies strategically committed to DfE

PROFILE OF PARTICIPANTS
Electronics designers (electrical, electronic, mechanical), Supply-chain managers, Product managers, R&D, operations and marketing executives, academia.

ABOUT THE PRESENTERS
Pamela J. Gordon, president of Technology Forecasters Inc. (TFI) brings data and insights from running DfE Workshops over the past 6 years, training more than 1,000 designers, supply-chain and product managers, and executives. She is an executive consultant for High-ROI Environmental Roadmaps and author of the 2001 book, Lean and Green: Profit for Your Workplace and the Environment. Pamela Gordon, pgordon@techforecasters.com, 1-510-601-9107

Michael Kirschner, President of Design Chain Associates, LLC (DCA) actively influences DfE standards like EPEAT and regulations like California's Safer Alternatives Regulation that drive the industry. Mike has in-the-trenches experience preparing designers for the coming wave of DfE requirements, and what they can do to get ready. Mike Kirschner, mike@designchainassociates.com, 1-415-904-8330

A free live Messaging News live webinar with IBM and FaceTime

DATE: Wednesday, April 7, 2010
TIME: 11am PDT / 2pm EDT

Register Now

Register by April 6 to be entered into a drawing for a Flip Video, Ultra HD Camcorder (details on our site).

What does unified communications (UC) look like in a Web 2.0 world? The proliferation of applications accessible through multiple devices can be an incredible IT challenge. The convergence of enterprise tools and Web 2.0 apps, like social media, brings new risks to the enterprise and requires consistent policies across all UC communications.

Is your organization ready not only for the emerging threats, but also the compliance implications that unified communications brings? In this free 55-minute Webinar, we will explore issues to be aware of, examine best practices and review the benefits that drive UC value in the enterprise.

Register today and join Stephanie Jordan, editor in chief of Messaging News; Eric Young, senior director of FaceTime Communications; and Brian Aylward, World-Wide UC2 sales leader for IBM as they discuss:

• Best practices and deployment issues to consider when rolling out UC
• Key security and compliance risks created as UC-enabled workforces begin to use new applications from anywhere, at any time
• How UC platforms, like IBM Unified Communications & Collaboration, extend the communications borders of the modern corporate enterprise, increasing productivity while driving down costs
• How to create a security management strategy for UC platforms for social media to prevent malware, loss of confidential information and to meet compliance requirements
• Ways to address the long-term challenges of managing a UC environment

Tune in to hear how you can achieve the benefits of Unified Communications, solve deployment challenges, learn what’s working in the field, and have your questions answered during this interactive webinar.

Don’t miss this free webinar: Unified, Secure and Compliant: Best Practices for Unified Communications.

Free webinar for call center managers, supervisors and executives.

Reduce costs and improve service levels by replacing spreadsheets with a workforce management solution. Industry expert, Chuck Ciarlo who successfully owned and operated multiple call centers, will show you:

- How much spreadsheet-based scheduling costs you every month
- How a workforce management solution makes forecasting and scheduling easier, faster and more accurate
- How a workforce management solution can cost you less than spreadsheet based scheduling
- How you can get started using WFM in five easy steps - without buying and installing software

More information and registration at http://www.monetsoftware.com/Why-Monet/Webinars/

« Optimisez votre déploiement MDM grâce au Business Process Management »

Talend MDM vous permet de gérer vos données de référence et de les partager au sein de l'entreprise. Au coeur de cette logique, la mise en place d'une gestion des processus métier basée sur Bonita Open Solution permet de gérer les processus de gouvernance et de stewardship qui sont les garants de la qualité et de la cohérence de vos données.

Ce webinar, présenté par BonitaSoft et Talend, experts en Business Process Management et Master Data Management, vous présentera :

- Comment BonitaSoft et Talend répondent à vos besoins de gestion et de stewardship de vos données de référence
- Les fonctionnalités avancées de Bonita Open Solution : simplicité de design, customisation de formulaires web, suivi des processus en cours
- Dans quel cas utiliser Bonita et dans quel cas utiliser Talend

Une démonstration détaillée est proposée au cours du webinar.

Date : le 8 avril 2010 de 10h à 11h CEST

Cliquez ici pour vous inscrire : https://www2.gotomeeting.com/register/836229562

In order to effectively discipline children, we first must have an understanding as to why children misbehave. If we discipline a child who misbehaves primarily because of a medical or emotional problem, the discipline imposed can be counterproductive. Children can misbehave for a variety of reasons. Most of the reasons why children misbehave can be controlled for and altered once identified. This powerful live one-hour research-based webinar explores reasons for child misbehavior by examining the psychology, biology, social, and environmental factors that can contribute to child misbehavior. Since this webinar contains all the latest research regarding child misbehavior, it is constantly updated.

At the conclusion of this webinar, participants will be able to identify specific factors within their own children that may contribute to child misbehavior.

As our gift for attending, participants will receive a free copy of our "Standing Up To Bullying" Computer game. This game, designed to teach children anti-bullying skills, can be played in classrooms, homes, or therapy settings.

The presenter is Mark Lakewood, CEO of Building Strong Families National Seminars, a distinguished parenting expert, author, and speaker with over 20 years of clinical experience as a mental health therapist. Mr. Lakewood has an extensive history providing therapy services to children, adolescents, and adults. Several years ago, he developed and facilitated an effective parenting program for parents of strong-willed children that gained local recognition. This program taught parents strategies and techniques to help them effectively manage their children's behavior. Based on this program, Mr. Lakewood later created the Sudden Compliance Program and is currently offering it as a DVD/downloadable video series and as a webinar series.

The cost to attend this webinar is only $9.95.

This webinar is presently scheduled for Tuesday, April 13, 2010 from 10:00 AM - 11:00 AM (Mountain Time). There are additional dates/times to select from. If the scheduled days/times are inconvenient, participants can schedule this live webinar to be presented on a day/time most convenient to them.

For more information or to pre-register, those interested are asked to visit http://www.WhyChildrenMisbehave.info.

FREE LIVE WEBINAR - 13th April 1400 GMT+1

Styria, Austria - recently awarded the title of ´Best Cleantech Cluster in the World'........

Bernhard Puttinger, CEO, ECO World Styria

ECO FUTURE RADAR 2015

. 60 market trends and opportunities within cleantech
. Guideline to economic success in cleantech
. An overview of Styria 'The Best Cleantech Cluster in the World'

REGISTER NOW -

http://www.innoconsys.com/CleanTech/CleanTech-Webinar-Series.aspx

In your customer driven business, how often do you need to move customer records between key business applications? How confident that you always have the correct contact details for these customers?

Returned mail is a regular reminder that address records are never perfect. Typically, the returns we see are only the tip of the iceberg; on average, consumer data degrades by 13% and business data by 37% every year. It’s a problem that’s not going to go away in a hurry

In this Webinar, we demonstrate how by using Talend in conjunction with Postcode Anywhere’s pay-as-you-go web services, you can keep your contact address data in mint condition without having to break the bank; delivering:

• Increasing sales by ensuring communications reach their intended destinations
• Reducing the cost and waste of returned mailings
• Providing better management information and business intelligence
• Enhancing your reputation as a caring and well-organised business

Thu, Apr 15, 2010 2:00 PM - 3:00 PM BST

Sign up now : https://www2.gotomeeting.com/register/718178018

Webinar Overview:

In the search for increasing shareholder value, lowering costs and
increasing market share, organizations have begun to demonstrate greater
efficiencies and improved performance in the newly defined global economy.
Re-engineered processes have and innovative programs like Lean Six Sigma
have heightened the ability of organizations to successfully capitalize on
the value of the companyès assets in significant ways. Yet, in the midst of
all these performance improvement programs and initiatives most managers
agree that the single greatest asset of the organization - the contact
centre is being underutilized.
The fundamental shift is in the metrics that show key areas of improvement
or key areas of strength within the organization. Within the myriad of
metrics available today, which is relevant to a particular organization
within a particular industry varies depending on the leadership of that
particular organization. What may be the next new flavour of the week,
month or quarter depends on whom you speak with.
In this seminar, Mohan will describe a process of identifying the relevant
metrics for your particular organization which yields the results that matter
- both to internal and external stakeholders.
He will show you how to create a
scorecard that quickly allows you visibility into your operations using
effective Lean Six Sigma techniques.
 
Who Should Attend?

This 2 hr webinar is directed to anyone who is in a Leadership capacity(Directors, Managers, Team Managers, Team Leaders, Supervisors, etc) .
It will also be beneficial to all QA Associates.

Rules are the cinderblock of effective and successful child behavior management. Child discipline cannot adequately be implemented or enforced if effective rules are not first established. Rules define behavioral expectations in every setting whether it is home, school, or the community. Rules help prepare children to obey laws in our society. Rules are supposed to encourage behavior change. However, oftentimes rules are developed in such a way that they subsequently discourage compliance and promote defiance. We need to understand and be aware of the characteristics of rule setting so that we create rules that promote compliance, not defiance.

This webinar explores:

• The importance of rule setting,
• The identification and understanding of specific rule setting characteristics, and
• How to develop rules that kids will follow.

At the conclusion of this webinar, participants will have developed an effective list of rules for their home, classroom, or any other setting.

The presenter is Mark Lakewood, CEO of Building Strong Families National Seminars, a distinguished parenting expert, author, and speaker with over 20 years of clinical experience as a mental health therapist. Mr. Lakewood has an extensive history providing therapy services to children, adolescents, and adults. Several years ago, he developed and facilitated an effective parenting program for parents of strong-willed children that gained local recognition. This program taught parents strategies and techniques to help them effectively manage their children's behavior. Based on this program, Mr. Lakewood later created the Sudden Compliance Program and is currently offering it as a DVD/downloadable video series and as a webinar series.

The cost to attend this webinar is only $9.95.

This webinar is presently scheduled for Tuesday, April 20th, 2010 from 1:00 PM - 2:00 PM (Eastern Time). There are additional dates/times to select from. If the scheduled days/times are inconvenient, participants can schedule this live webinar to be presented on a day/time most convenient to them.

For more information or to pre-register, those interested are asked to visit http://www.CreatingRulesThatKidsFollow.info.

A growing number of providers are searching for fact-based approaches to determine where to “plant the flag” when it comes to:

* Opening a facility
* Acquiring an existing practice or business
* Deciding where to locate specialists
* Evaluating a convenient care clinic strategy
* Bundling services at given locations
* Analyzing the true impact of competition

From segmenting patient populations to statistical testing and modeling of variables for performance impacts, learn what types of tools and solutions savvy healthcare organizations are implementing in their planning and strategy efforts.

Hear first-hand from Alan Ayers, VP of Strategy and Execution at Concentra, about how they utilize data-driven analyses in their decision-making processes. Gain more insight into the true meaning of “patient analytics”, and how you can begin developing a market planning strategy where results triumph gut instinct.

Comment synchroniser les flux de données clients provenant de différents canaux grâce à Talend et Experian QAS

La multiplication des canaux de communication (Internet, Point de vente, Téléphone, Courrier) avec vos clients entraine une grande hétérogénéité des informations que vous collectez et que vous diffusez.

Des données non contrôlées au point d’entrée de l’information (formulaires web, coupons, saisies manuelles, etc.) dans vos systèmes sont sources d’erreurs. Les données peuvent êtres fausses, partielles, obsolètes, déjà existantes et donc source de doublons, ou encore de formats différents.

Découvrez dans ce séminaire en ligne :
- Comment intégrer la qualité des données clients en amont dans un processus de gestion de vos flux de données
- Quels sont les ROI de la mise en place d’une stratégie de qualité des données sur tous les canaux de la relation client pour votre organisation
- Comment les solutions d'intégration et de qualité de données proposées par Talend et Experian QAS permettent de mettre en place une gestion efficace de la qualité

Date: Thursday, April 22, 2010

Join us for a free Webinar with special guest Kevin Novak, co-chair of the W3C Electronic Government work group and VP of Integrated Web Strategy and Technology for the American Institute of Architects.

Governments have aggressive goals to achieve openness and transparency in their operations and in how they serve and communicate with their constituencies. The challenge is that many governments are still at web 1.0 when the constituencies are demanding Web 2.0 openness and interaction.

Kevin will discuss his work with the W3C, focusing on:

• How the W3C Electronic Government Group is working to identify, develop, test and document standards and approaches needed by government to technically achieve their goals of openness and transparency
• How the Group’s work can be utilized and deployed in your organization

Join us for a free Webinar with special guest Kevin Novak, co-chair of the W3C Electronic Government work group and VP of Integrated Web Strategy and Technology for the American Institute of Architects.

Governments have aggressive goals to achieve openness and transparency in their operations and in how they serve and communicate with their constituencies. The challenge is that many governments are still at web 1.0 when the constituencies are demanding Web 2.0 openness and interaction.

Kevin will discuss his work with the W3C, focusing on:

• How the W3C Electronic Government Group is working to identify, develop, test and document standards and approaches needed by government to technically achieve their goals of openness and transparency
• How the Group’s work can be utilized and deployed in your organization