BEGIN:VCALENDAR
VERSION:2.0
METHOD:PUBLISH
X-WR-CALNAME:Webinar Central |  April 13 2010- May 13 2010
PRODID:-//strange bird labs//Drupal iCal API//EN
BEGIN:VEVENT
DTSTAMP;VALUE=DATE-TIME:20120524T111637Z
DTSTART;VALUE=DATE-TIME:20100413T110000Z
DTEND;VALUE=DATE-TIME:20100413T110000Z
UID:http://www.webinarcentral.net/content/why-children-misbehave-live-parenting-webinar
URL;VALUE=URI:http://www.webinarcentral.net/content/why-children-misbehave-live-parenting-webinar
SUMMARY:'Why Children Misbehave' Live Parenting Webinar
DESCRIPTION:<p>In order to effectively discipline children\, we first must have an understanding as to why children misbehave. If we discipline a child who misbehaves primarily because of a medical or emotional problem\, the discipline imposed can be counterproductive. Children can misbehave for a variety of reasons. Most of the reasons why children misbehave can be controlled for and altered once identified. This powerful live one-hour research-based webinar explores reasons for child misbehavior by examining the psychology\, biology\, social\, and environmental factors that can contribute to child misbehavior. Since this webinar contains all the latest research regarding child misbehavior\, it is constantly updated.</p>
 <p>At the conclusion of this webinar\, participants will be able to identify specific factors within their own children that may contribute to child misbehavior.</p>
 <p>As our gift for attending\, participants will receive a free copy of our \\"Standing Up To Bullying\\" Computer game. This game\, designed to teach children anti-bullying skills\, can be played in classrooms\, homes\, or therapy settings.</p>
 <p>The presenter is Mark Lakewood\, CEO of Building Strong Families National Seminars\, a distinguished parenting expert\, author\, and speaker with over 20 years of clinical experience as a mental health therapist. Mr. Lakewood has an extensive history providing therapy services to children\, adolescents\, and adults. Several years ago\, he developed and facilitated an effective parenting program for parents of strong-willed children that gained local recognition. This program taught parents strategies and techniques to help them effectively manage their children's behavior. Based on this program\, Mr. Lakewood later created the Sudden Compliance Program and is currently offering it as a DVD/downloadable video series and as a webinar series.</p>
 <p>The cost to attend this webinar is only $9.95.</p>
 <p>This webinar is presently scheduled for Tuesday\, April 13\, 2010 from 10\:00 AM - 11\:00 AM (Mountain Time).  There are additional dates/times to select from.  If the scheduled days/times are inconvenient\, participants can schedule this live webinar to be presented on a day/time most convenient to them.</p>
 <p>For more information or to pre-register\, those interested are asked to visit <a href=\\"http\://www.WhyChildrenMisbehave.info\\" title=\\"http\://www.WhyChildrenMisbehave.info\\">http\://www.WhyChildrenMisbehave.info</a>.</p>
 
END:VEVENT
BEGIN:VEVENT
DTSTAMP;VALUE=DATE-TIME:20120524T111637Z
DTSTART;VALUE=DATE-TIME:20100413T130000Z
DTEND;VALUE=DATE-TIME:20020203
UID:http://www.webinarcentral.net/content/eco-future-radar-2015
URL;VALUE=URI:http://www.webinarcentral.net/content/eco-future-radar-2015
SUMMARY:ECO FUTURE RADAR 2015
DESCRIPTION:<p>FREE LIVE WEBINAR - 13th April 1400 GMT+1 </p>
 <p>Styria\, Austria - recently awarded the title of ´Best Cleantech Cluster in the World'........ </p>
 <p>Bernhard Puttinger\, CEO\, ECO World Styria </p>
 <p>ECO FUTURE RADAR 2015 </p>
 <p>. 60 market trends and opportunities within cleantech<br />
 . Guideline to economic success in cleantech<br />
 . An overview of Styria 'The Best Cleantech Cluster in the World' </p>
 <p>REGISTER NOW - </p>
 <p><a href=\\"http\://www.innoconsys.com/CleanTech/CleanTech-Webinar-Series.aspx\\" title=\\"http\://www.innoconsys.com/CleanTech/CleanTech-Webinar-Series.aspx\\">http\://www.innoconsys.com/CleanTech/CleanTech-Webinar-Series.aspx</a></p>
 
END:VEVENT
BEGIN:VEVENT
DTSTAMP;VALUE=DATE-TIME:20120524T111637Z
DTSTART;VALUE=DATE-TIME:20100415T140000Z
DTEND;VALUE=DATE-TIME:20100415T150000Z
UID:http://www.webinarcentral.net/content/keep-your-data-mint-condition-postcode-anywhere-and-talend
URL;VALUE=URI:http://www.webinarcentral.net/content/keep-your-data-mint-condition-postcode-anywhere-and-talend
SUMMARY:Keep your data in mint condition with Postcode Anywhere and Talend
DESCRIPTION:<p>In your customer driven business\, how often do you need to move customer records between key business applications?  How confident that you always have the correct contact details for these customers?</p>
 <p>Returned mail is a regular reminder that address records are never perfect. Typically\, the returns we see are only the tip of the iceberg\; on average\, consumer data degrades by 13% and business data by 37% every year. It’s a problem that’s not going to go away in a hurry </p>
 <p>In this Webinar\, we demonstrate how by using Talend in conjunction with Postcode Anywhere’s pay-as-you-go web services\, you can keep your contact address data in mint condition without having to break the bank\;  delivering\:</p>
 <p>• Increasing sales by ensuring communications reach their intended destinations<br />
 • Reducing the cost and waste of returned mailings<br />
 • Providing better management information and business intelligence<br />
 • Enhancing your reputation as a caring and well-organised business</p>
 <p>Thu\, Apr 15\, 2010 2\:00 PM - 3\:00 PM BST</p>
 <p>Sign up now \: <a href=\\"https\://www2.gotomeeting.com/register/718178018\\" title=\\"https\://www2.gotomeeting.com/register/718178018\\">https\://www2.gotomeeting.com/register/718178018</a></p>
 
END:VEVENT
BEGIN:VEVENT
DTSTAMP;VALUE=DATE-TIME:20120524T111637Z
DTSTART;VALUE=DATE-TIME:20100415T190000Z
DTEND;VALUE=DATE-TIME:20100415T190000Z
UID:http://www.webinarcentral.net/content/contact-center-metrics-matter
URL;VALUE=URI:http://www.webinarcentral.net/content/contact-center-metrics-matter
SUMMARY: Contact Center Metrics That Matter
DESCRIPTION:<p>Webinar Overview\:</p>
 <p>In the search for increasing shareholder value\, lowering costs and<br />
 increasing market share\, organizations have begun to demonstrate greater<br />
 efficiencies and improved performance in the newly defined global economy.<br />
 Re-engineered processes have and innovative programs like Lean Six Sigma<br />
 have heightened the ability of organizations to successfully capitalize on<br />
 the value of the company&egrave\;s assets in significant ways. Yet\, in the midst of<br />
 all these performance improvement programs and initiatives most managers<br />
 agree that the single greatest asset of the organization - the contact<br />
 centre is being underutilized.<br />
 The fundamental shift is in the metrics that show key areas of improvement<br />
 or key areas of strength within the organization. Within the myriad of<br />
 metrics available today\, which is relevant to a particular organization<br />
 within a particular industry varies depending on the leadership of that<br />
 particular organization. What may be the next new flavour of the week\,<br />
 month or quarter depends on whom you speak with.<br />
 In this seminar\, Mohan will describe a process of identifying the relevant<br />
 metrics for your particular organization which yields the results that matter<br />
 - both to internal and external stakeholders.<br />
 He will show you how to create a<br />
 scorecard that quickly allows you visibility into your operations using<br />
 effective Lean Six Sigma techniques.<br />
 &nbsp\;<br />
 Who Should Attend? </p>
 <p>This 2 hr webinar is directed to anyone who is in a Leadership capacity(Directors\, Managers\, Team Managers\, Team Leaders\, Supervisors\, etc) .<br />
 It will also be beneficial to all QA Associates.</p>
 
END:VEVENT
BEGIN:VEVENT
DTSTAMP;VALUE=DATE-TIME:20120524T111637Z
DTSTART;VALUE=DATE-TIME:20100420T210000Z
DTEND;VALUE=DATE-TIME:20100420T210000Z
UID:http://www.webinarcentral.net/content/creating-rules-kids-follow-live-interactive-parenting-webinar
URL;VALUE=URI:http://www.webinarcentral.net/content/creating-rules-kids-follow-live-interactive-parenting-webinar
SUMMARY:'Creating Rules That Kids Follow' Live Interactive Parenting Webinar
DESCRIPTION:<p>Rules are the cinderblock of effective and successful child behavior management. Child discipline cannot adequately be implemented or enforced if effective rules are not first established. Rules define behavioral expectations in every setting whether it is home\, school\, or the community. Rules help prepare children to obey laws in our society. Rules are supposed to encourage behavior change. However\, oftentimes rules are developed in such a way that they subsequently discourage compliance and promote defiance. We need to understand and be aware of the characteristics of rule setting so that we create rules that promote compliance\, not defiance.</p>
 <p>This webinar explores\:</p>
 <p>• The importance of rule setting\,<br />
 • The identification and understanding of specific rule setting characteristics\, and<br />
 • How to develop rules that kids will follow. </p>
 <p>At the conclusion of this webinar\, participants will have developed an effective list of rules for their home\, classroom\, or any other setting.</p>
 <p>The presenter is Mark Lakewood\, CEO of Building Strong Families National Seminars\, a distinguished parenting expert\, author\, and speaker with over 20 years of clinical experience as a mental health therapist. Mr. Lakewood has an extensive history providing therapy services to children\, adolescents\, and adults. Several years ago\, he developed and facilitated an effective parenting program for parents of strong-willed children that gained local recognition. This program taught parents strategies and techniques to help them effectively manage their children's behavior. Based on this program\, Mr. Lakewood later created the Sudden Compliance Program and is currently offering it as a DVD/downloadable video series and as a webinar series.</p>
 <p>The cost to attend this webinar is only $9.95.</p>
 <p>This webinar is presently scheduled for Tuesday\, April 20th\, 2010 from 1\:00 PM - 2\:00 PM (Eastern Time).  There are additional dates/times to select from.  If the scheduled days/times are inconvenient\, participants can schedule this live webinar to be presented on a day/time most convenient to them.</p>
 <p>For more information or to pre-register\, those interested are asked to visit <a href=\\"http\://www.CreatingRulesThatKidsFollow.info\\" title=\\"http\://www.CreatingRulesThatKidsFollow.info\\">http\://www.CreatingRulesThatKidsFollow.info</a>.</p>
 
END:VEVENT
BEGIN:VEVENT
DTSTAMP;VALUE=DATE-TIME:20120524T111637Z
DTSTART;VALUE=DATE-TIME:20100421T190000Z
DTEND;VALUE=DATE-TIME:20100421T200000Z
UID:http://www.webinarcentral.net/content/optimizing-locations-your-facilities-physicians-and-services
URL;VALUE=URI:http://www.webinarcentral.net/content/optimizing-locations-your-facilities-physicians-and-services
SUMMARY:Optimizing Locations For Your Facilities\, Physicians and Services
DESCRIPTION:<p>A growing number of providers are searching for fact-based approaches to determine where to “plant the flag” when it comes to\:</p>
 <p>    *      Opening a facility<br />
     *      Acquiring an existing practice or business<br />
     *      Deciding where to locate specialists<br />
     *      Evaluating a convenient care clinic strategy<br />
     *      Bundling services at given locations<br />
     *      Analyzing the true impact of competition </p>
 <p>From segmenting patient populations to statistical testing and modeling of variables for performance impacts\, learn what types of tools and solutions savvy healthcare organizations are implementing in their planning and strategy efforts.</p>
 <p>Hear first-hand from Alan Ayers\, VP of Strategy and Execution at Concentra\, about how they utilize data-driven analyses in their decision-making processes. Gain more insight into the true meaning of “patient analytics”\, and how you can begin developing a market planning strategy where results triumph gut instinct.</p>
 
END:VEVENT
BEGIN:VEVENT
DTSTAMP;VALUE=DATE-TIME:20120524T111637Z
DTSTART;VALUE=DATE-TIME:20100422T190000Z
DTEND;VALUE=DATE-TIME:20100422T190000Z
UID:http://www.webinarcentral.net/content/open-government-standards-and-approaches-0
URL;VALUE=URI:http://www.webinarcentral.net/content/open-government-standards-and-approaches-0
SUMMARY:Open Government Standards and Approaches
DESCRIPTION:<p>Join us for a free Webinar with special guest Kevin Novak\, co-chair of the W3C Electronic Government work group and VP of Integrated Web Strategy and Technology for the American Institute of Architects.</p>
 <p>Governments have aggressive goals to achieve openness and transparency in their operations and in how they serve and communicate with their constituencies. The challenge is that many governments are still at web 1.0 when the constituencies are demanding Web 2.0 openness and interaction.</p>
 <p>Kevin will discuss his work with the W3C\, focusing on\:</p>
 <p>• How the W3C Electronic Government Group is working to identify\, develop\, test and document standards and approaches needed by government to technically achieve their goals of openness and transparency<br />
 • How the Group’s work can be utilized and deployed in your organization</p>
 
END:VEVENT
BEGIN:VEVENT
DTSTAMP;VALUE=DATE-TIME:20120524T111637Z
DTSTART;VALUE=DATE-TIME:20100422T140000Z
DTEND;VALUE=DATE-TIME:20100422T150000Z
UID:http://www.webinarcentral.net/content/%C2%AB-comment-contr%C3%B4ler-la-qualit%C3%A9-de-vos-donn%C3%A9es-clients-dans-un-environnement-multi-canal-%C2%BB
URL;VALUE=URI:http://www.webinarcentral.net/content/%C2%AB-comment-contr%C3%B4ler-la-qualit%C3%A9-de-vos-donn%C3%A9es-clients-dans-un-environnement-multi-canal-%C2%BB
SUMMARY:« Comment contrôler la qualité de vos données clients dans un environnement multi-canal »
DESCRIPTION:<p>Comment synchroniser les flux de données clients provenant de différents canaux grâce à Talend et Experian QAS </p>
 <p>La multiplication des canaux de communication (Internet\, Point de vente\, Téléphone\, Courrier) avec vos clients entraine une grande hétérogénéité des informations que vous collectez et que vous diffusez. </p>
 <p>Des données non contrôlées au point d’entrée de l’information (formulaires web\, coupons\, saisies manuelles\, etc.) dans vos systèmes sont sources d’erreurs. Les données peuvent êtres fausses\, partielles\, obsolètes\, déjà existantes et donc source de doublons\, ou encore de formats différents. </p>
 <p>Découvrez dans ce séminaire en ligne \:<br />
 - Comment intégrer la qualité des données clients en amont dans un processus de gestion de vos flux de données<br />
 - Quels sont les ROI de la mise en place d’une stratégie de qualité des données sur tous les canaux de la relation client pour votre organisation<br />
 - Comment les solutions d'intégration et de qualité de données proposées par Talend et Experian QAS permettent de mettre en place une gestion efficace de la qualité</p>
 <p>Date\:		Thursday\, April 22\, 2010</p>
 
END:VEVENT
BEGIN:VEVENT
DTSTAMP;VALUE=DATE-TIME:20120524T111637Z
DTSTART;VALUE=DATE-TIME:20100423T031400Z
DTEND;VALUE=DATE-TIME:20100423T031400Z
UID:http://www.webinarcentral.net/content/open-government-standards-and-approaches
URL;VALUE=URI:http://www.webinarcentral.net/content/open-government-standards-and-approaches
SUMMARY:Open Government Standards and Approaches
DESCRIPTION:<p>Join us for a free Webinar with special guest Kevin Novak\, co-chair of the W3C Electronic Government work group and VP of Integrated Web Strategy and Technology for the American Institute of Architects.</p>
 <p>Governments have aggressive goals to achieve openness and transparency in their operations and in how they serve and communicate with their constituencies. The challenge is that many governments are still at web 1.0 when the constituencies are demanding Web 2.0 openness and interaction.</p>
 <p>Kevin will discuss his work with the W3C\, focusing on\:</p>
 <p>• How the W3C Electronic Government Group is working to identify\, develop\, test and document standards and approaches needed by government to technically achieve their goals of openness and transparency<br />
 • How the Group’s work can be utilized and deployed in your organization</p>
 
END:VEVENT
BEGIN:VEVENT
DTSTAMP;VALUE=DATE-TIME:20120524T111637Z
DTSTART;VALUE=DATE-TIME:20100428T160000Z
DTEND;VALUE=DATE-TIME:20100428T160000Z
UID:http://www.webinarcentral.net/content/how-cfos-can-maximize-roi-and-business-value-source-pay
URL;VALUE=URI:http://www.webinarcentral.net/content/how-cfos-can-maximize-roi-and-business-value-source-pay
SUMMARY:How CFOs can Maximize ROI and Business Value from Source to Pay
DESCRIPTION:<p>In the current economic scenario\, visionary CFO’s are looking at building “best in class” Source to Pay (S2P) operations to lead and support their enterprise savings mandates. As a result it will not be unusual to see the CPO’s and procurement leaders’ Spend Under Management (SUM) initiatives strategically placed on the “board room agenda”.</p>
 <p>CFO’s will collaborate with CPO’s to provide leadership\, vision and spend under management control strategies in S2P processes to achieve true bottom line impact. Their new mandate will be integrating procurement best practices across the enterprise’s business functions and P&amp\;L’s\, penetrating spend control processes deeper than before.</p>
 <p>CFO’s will also expect the savings realized from SUM initiatives to provide resources for a self-funding\, P&amp\;L neutral approach with accelerated ROI results so that current budgets are not negatively impacted.</p>
 <p>In this complimentary webinar\, Genpact will discuss the new paradigm which takes an enterprise and business P&amp\;L level view of S2P’s integrated processes and ties them to business outcomes such as Working capital optimization\, TCO reduction and on-time availability of material and services in a self funding approach.</p>
 
END:VEVENT
BEGIN:VEVENT
DTSTAMP;VALUE=DATE-TIME:20120524T111637Z
DTSTART;VALUE=DATE-TIME:20100429T100000Z
DTEND;VALUE=DATE-TIME:20100429T100000Z
UID:http://www.webinarcentral.net/content/%E2%80%9Cdata-integration-drives-down-costs-and-increases-profits-high-transaction-industries%E2%80%9D
URL;VALUE=URI:http://www.webinarcentral.net/content/%E2%80%9Cdata-integration-drives-down-costs-and-increases-profits-high-transaction-industries%E2%80%9D
SUMMARY:“Data Integration Drives Down Costs and Increases Profits in High Transaction Industries”
DESCRIPTION:<p>This webinar\, featuring Telesperience Research Director Teresa Cottam\, will discuss how data integration helps deliver against key business goals. </p>
 <p>Data integration is often seen as merely a technical discipline\, but this ignores the vital role it plays in helping enterprises achieve their business goals. </p>
 <p>Telesperience research indicates a pattern of high and increasing demand for data integration from the business\, as well as a recognition that data integration is a key strategy for lowering costs and improving business performance. </p>
 <p>The webinar will cover the following topics\:<br />
 - Why data integration is an important weapon in an enterprise's competitive arsenal<br />
 - How poor data integration inflates costs<br />
 - What the current data integration drivers are<br />
 - How data integration can contribute to commercial success</p>
 <p>Sign up for Talend’s new webinar in partnership with Telesperience\:<br />
 <a href=\\"https\://www2.gotomeeting.com/register/433576411\\" title=\\"https\://www2.gotomeeting.com/register/433576411\\">https\://www2.gotomeeting.com/register/433576411</a></p>
 
END:VEVENT
BEGIN:VEVENT
DTSTAMP;VALUE=DATE-TIME:20120524T111637Z
DTSTART;VALUE=DATE-TIME:20100429T180000Z
DTEND;VALUE=DATE-TIME:20020203
UID:http://www.webinarcentral.net/content/hp%E2%80%99s-new-proliant-server-line-free-microage-webinar
URL;VALUE=URI:http://www.webinarcentral.net/content/hp%E2%80%99s-new-proliant-server-line-free-microage-webinar
SUMMARY:HP’s new ProLiant server line-up - Free MicroAge Webinar
DESCRIPTION:<p><strong>HP understands SMB clients pain points when it comes to IT infrastructure and is uniquely positioned to address them with the next generation data center architecture\: a converged infrastructure. This converged infrastructure will help SMB clients increase operational efficiencies and accelerate results while better servicing their IT and business needs. </strong></p>
 <p>This webinar will cover the following topics\: </p>
 <p>&bull\; Converged Infrastructure\: 5-key infrastructure attributes\, shifting toward a shared-service management model<br />
 &bull\; Innovations of new ProLiant G6 and G7 servers\: delivering a convergence-ready infrastructure&nbsp\;&nbsp\;<br />
 &bull\; Benefits of converged infrastructure\: maximum computing efficiency\, optimized capacity\, lower cost consumption<br />
 &bull\; The 5 biggest Insight Control Server functionalities\: deployment\, proactive health management\, power usage optimization\, control from anywhere\, and integration into VMware vCenter &amp\; Microsoft Systems Center for clients using these consoles </p>
 <p>The webinar will also include a Q&amp\;A session with specialists from HP and MicroAge. </p>
 <p><strong>When\:<br />
 </strong><strong>Thursday\, April 29\, 2010<br />
 1\:00 PM - 2\:00 PM EDT<br />
 </strong></p>
 
END:VEVENT
BEGIN:VEVENT
DTSTAMP;VALUE=DATE-TIME:20120524T111637Z
DTSTART;VALUE=DATE-TIME:20100429T200000Z
DTEND;VALUE=DATE-TIME:20100429T210000Z
UID:http://www.webinarcentral.net/content/teaching-compliance-consequences%E2%80%99-live-interactive-parenting-webinar
URL;VALUE=URI:http://www.webinarcentral.net/content/teaching-compliance-consequences%E2%80%99-live-interactive-parenting-webinar
SUMMARY:'Teaching Compliance With Consequences’ Live Interactive Parenting Webinar
DESCRIPTION:<p>Child misbehavior may not improve by just enforcing rules. Rules simply define behavioral expectations and boundaries. That is why we need to establish appropriate and effective consequences per rule. Establishing specific logical consequences that directly match specific rules is more effective than punishments in terms of improving child misbehavior. Sometimes\, it is difficult to determine which child discipline or consequence would be the most effective. This webinar offers a variety of effective child discipline or consequences that could be implemented on children of all ages.</p>
 <p>This webinar explores\:</p>
 <p>• The differences between logical consequences and punishments\,<br />
 • The meaning of learned helplessness and its affect on children\, and<br />
 • How to develop effective logical consequences.</p>
 <p>At the conclusion of this webinar\, participants will have developed an effective list of consequences for their home\, classroom\, or any other setting.</p>
 <p>The presenter is Mark Lakewood\, CEO of Building Strong Families National Seminars\, a distinguished parenting expert\, author\, and speaker with over 20 years of clinical experience as a mental health therapist. Mr. Lakewood has an extensive history providing therapy services to children\, adolescents\, and adults. Several years ago\, he developed and facilitated an effective parenting program for parents of strong-willed children that gained local recognition. This program taught parents strategies and techniques to help them effectively manage their children's behavior. Based on this program\, Mr. Lakewood later created the Sudden Compliance Program and is currently offering it as a DVD/downloadable video series and as a webinar series.</p>
 <p>The cost to attend this webinar is only $9.95.</p>
 <p>This webinar is presently scheduled for Thursday\, April 29th\, 2010 from 2\:00 PM - 3\:00 PM (Eastern Time).  There are additional dates/times to select from.  If the scheduled days/times are inconvenient\, participants can schedule this live webinar to be presented on a day/time most convenient to them.</p>
 <p>For more information or to pre-register\, those interested are asked to visit <a href=\\"http\://www.TeachingComplianceWithConsequences.info\\" title=\\"http\://www.TeachingComplianceWithConsequences.info\\">http\://www.TeachingComplianceWithConsequences.info</a>.</p>
 
END:VEVENT
BEGIN:VEVENT
DTSTAMP;VALUE=DATE-TIME:20120524T111637Z
DTSTART;VALUE=DATE-TIME:20100429T190000Z
DTEND;VALUE=DATE-TIME:20100429T190000Z
UID:http://www.webinarcentral.net/content/how-manage-gen-x-and-gen-y-contact-center-environment
URL;VALUE=URI:http://www.webinarcentral.net/content/how-manage-gen-x-and-gen-y-contact-center-environment
SUMMARY:How to Manage Gen X and Gen Y in the Contact Center Environment
DESCRIPTION:<p>Managing Gen X and Gen Y Employees -Lessons learned and emerging trends\:<br />
 Generation X (aged 26 &ndash\; 46) and Generation Y (aged 18 to 28) form the core of present day&rsquo\;s and the future contact centre workforce. Gen X and Gen Y are highly educated\, technologically literate\, networked socially and optimistic about their future. They have high and sometimes impossible expectations of their leaders for guidance and career aspirations for their success. They have also grown-up in times of economic prosperity and have limited coping skills for today&rsquo\;s more challenging economic environment where they have to interact with Baby Boomers and other generations including the silent generation before the baby boomers. The aging of the workforce and the increased focus on ongoing healthcare\, retirement and pensionable benefits within the organization is causing many organizations to review the cost of carrying high costs for staffing within the new economic model.<br />
 In leading contact centers\, complaints are increasingly seen as sources of valuable insight\, rather than irritating distractions. In today&rsquo\;s climate however\, the value is created not by dealing with one complaint at a time\, but as groups\, expressing the true &ldquo\;Voice of the Customer&rdquo\;. How do best-in-class\, customer-centric\, businesses extract this freely given value? Skills such as encouraging customers to talk and provide feedback to you\, managing customer responses to feedback &amp\; complaints and listening to the &lsquo\;Voice of Customer&rsquo\; and setting priorities within your contact centre involves several key elements for a winning recipe.<br />
 The current turmoil has spawned a great sense of urgency for businesses to respond by reducing their workforce and trimming capital spending as they scramble to cut costs and preserve shrinking profits. Many face the reality of restructuring and downsizing\, including business giants like AIG\, Sony Corporation\, and Nortel who had announced massive restructuring plans. For many business leaders managing large-scale restructuring\, it is easy to get lost in the challenges of immediate financial &amp\; organizational pressures\, without giving much thought to maintaining employee engagement\, motivation\, &amp\; strong employee relations. This can affect employees' long term performance and also have a detrimental effect on your business - something shareholders and investors are keen to avoid. This presentation will take you through the systematic change processes that will enable organizations to move forward and positioned for growth in the economic recovery period<br />
 The war for talent has also begun and more organizations are seeking innovative ways to recruit\, train and retain talent within the Gen X and Gen Y as the Baby Boomers are planning their retirement and succession planning programs for the transfer of skills\, knowledge and expertise. Nowhere is this more critical than the contact centre industry which historically has struggled with high attrition rates. Coupled with this new phenomenon that appeared a decade ago at the turn of the century\, many thought leaders and strategists within key industries have approached their national leaders to focus on skills for the new economy including technology spending and leadership training in colleges and universities. Subjects like environmental sciences and biotechnology inspired new innovative ideas like voice recognition and intelligent routing within a contact centre. Seamless data flowed through sites and time zones to enable and empower employees to serve and manage customer relationships 24X7 days.<br />
 Indeed the industry has been shaped significantly by these Gen X and Gen Y ideas fuelled by the inspiration from the Baby Boomers. Never has the world seen collaboration and innovation amongst 3 (perhaps 4) different generations in a workplace environment. This means the leader or the manager has to be equally equipped with the knowledge\, skills and tactics to survive in a most unforgiving workplace environment. The shortage of talent has placed added stress to HR managers and Contact Centre leaders where outsourcing as an option creates other challenges. What to do? So little time&hellip\;this seminar will be able to shed some light on key tactics and strategic options you can choose to avoid the problems that other organizations faced a few years ago. Two case studies will be reviewed as well.</p>
 <p>In this seminar\, Mohan will discuss the lessons learned from some organizations and the emerging trends that HR departments are commonly seeing within the workplace environment specific to the contact centre profession.<br />
 1) Daily Interactions with Gen X\, Y and Baby Boomer Employees<br />
 2) Expectations of workplace from Gen X\, Y and Baby Boomer Staff<br />
 3) Career Aspirations\, Pay and Work-Life Balance\, Can they co-exist?<br />
 &nbsp\;<br />
 <strong>Date\: April 29\, 2010<br />
 </strong><strong>Time\: 2pm EST</strong><br />
 <strong>Price\: $79.99 USD</strong><br />
 &nbsp\;</p>
 
END:VEVENT
BEGIN:VEVENT
DTSTAMP;VALUE=DATE-TIME:20120524T111637Z
DTSTART;VALUE=DATE-TIME:20100429T190000Z
DTEND;VALUE=DATE-TIME:20100429T200000Z
UID:http://www.webinarcentral.net/content/lowering-barrier-security-and-compliance-cloud
URL;VALUE=URI:http://www.webinarcentral.net/content/lowering-barrier-security-and-compliance-cloud
SUMMARY:Lowering the Barrier to Security and Compliance in the Cloud
DESCRIPTION:<p>Gartner predicts the worldwide market for Cloud computing is increasing from $45B in 2009 to $150B in 2013. And\, by 2012\, “20% of businesses will own no IT assets.”</p>
 <p>IDC points to security as the #1 challenge for Cloud service providers and thus “remains the top opportunity for IT suppliers to tackle as they position themselves as market leaders in the Cloud era.”</p>
 <p>Providers of all types of Cloud computing services (SaaS\, PaaS\, IaaS) are poised for spectacular growth and profits. Until now\, Cloud providers have done a reasonably good job of keeping their clients data safe\, secure and private. Concerns remain in the areas of security\, privacy and compliance.</p>
 <p>While some security measures are proprietary and/or require secrecy to maintain a competitive advantage (security by obscurity)\, others are strengthened by the fact they are transparent and well known.</p>
 <p>Using Cloud services can make it difficult to maintain compliance with various industry regulations. If Cloud providers make some of their security procedures transparent\, thus verifying their implementation of valid security practices on a periodic or\, ideally\, on a continuous basis\, they will further open their doors to increased business.</p>
 
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DTSTAMP;VALUE=DATE-TIME:20120524T111637Z
DTSTART;VALUE=DATE-TIME:20100429T160000Z
DTEND;VALUE=DATE-TIME:20100429T160000Z
UID:http://www.webinarcentral.net/content/effective-data-protection-businesses-multiple-locations
URL;VALUE=URI:http://www.webinarcentral.net/content/effective-data-protection-businesses-multiple-locations
SUMMARY:Effective Data Protection for businesses with multiple locations
DESCRIPTION:<p>Consistent and co-ordinated data protection procedures can be difficult to implement for businesses with multiple locations or remote/mobile workers. Business Continuity and Disaster Recovery issues are difficult to address\, not to mention the security and data integrity concerns. </p>
 <p>The <strong>Effective Data Protection for businesses with multiple locations</strong> webcast\, presented by industry experts Stefan Haase and Mark Hall\, will provide you with insights into the challenges faced\, some best-practice advice\, and tips for successfully implementing data protection procedures across a distributed office environment. </p>
 <p>Live webcast\:<br />
 Date &amp\; Time\: 29th April - 16\:00GMT<br />
 InTechnology speakers\:<br />
 Stefan Haase\, Product Director for <a href=\\"http\://www.intechnology.co.uk/MainPage.aspx?ID=14\\">Data Management Services</a><br />
 Mark Hall\, Product Director for <a href=\\"http\://www.intechnology.co.uk/MainPage.aspx?ID=75\\">Managed Network Services</a></p>
 <p>Register at <a href=\\"http\://www.intechnology.co.uk/webcasts\\" title=\\"http\://www.intechnology.co.uk/webcasts\\">http\://www.intechnology.co.uk/webcasts</a></p>
 
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BEGIN:VEVENT
DTSTAMP;VALUE=DATE-TIME:20120524T111637Z
DTSTART;VALUE=DATE-TIME:20100503T180000Z
DTEND;VALUE=DATE-TIME:20100503T180000Z
UID:http://www.webinarcentral.net/content/how-pass-apmp
URL;VALUE=URI:http://www.webinarcentral.net/content/how-pass-apmp
SUMMARY:How to Pass the APMP
DESCRIPTION:<p>With the authors of our APMP study guide this webinar gives you all the trainer hints and tips for passing the APMP exam. This 2 hour session will include\:<br />
 1. The structure of the APMP exam.<br />
 2. Managing time in the APMP exam.<br />
 3. What sort of questions will come up in the APMP?<br />
 4. How to structure answers to help the examiner award marks.<br />
 5. The APM project management mind set.<br />
 6. APMP Exam management tips.<br />
 The webinar will be highly interactive and can cover hot topics\, such as earned value as requested by the participants. We recommend listening to our podcasts and getting a copy of our APMP study guide before the webinar.</p>
 
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DTSTAMP;VALUE=DATE-TIME:20120524T111637Z
DTSTART;VALUE=DATE-TIME:20100505T170000Z
DTEND;VALUE=DATE-TIME:20100505T170000Z
UID:http://www.webinarcentral.net/content/most-common-employer-errors-leading-employee-lawsuits
URL;VALUE=URI:http://www.webinarcentral.net/content/most-common-employer-errors-leading-employee-lawsuits
SUMMARY:The Most Common Employer Errors Leading to Employee Lawsuits
DESCRIPTION:<p>In this free presentation\, Matthew Grabell reveals the most common errors made by business owners\, managers and supervisors that most often result in a lawsuit by a disgruntled employee.  Attendees will gain knowledge never before shared from the employee attorney’s perspective.  Grabell will show participants where they are most vulnerable in their performance of everyday functions related to employer-employee relations and how to take proactive measures to avoid the legal land mines that will undoubtedly lead to costly\, time consuming claims being filed.</p>
 <p><strong>Key topics include\:</strong></p>
 <ul>
 <li>Misclassification of Employees</li>
 <li>Failure to Apply Company Policies in a Uniform Manner</li>
 <li>Insufficient or Inaccurate Performance Evaluations</li>
 <li>Inadequate Response to Initial Complaint</li>
 <li>Insufficient or Erroneous Documentation of Personnel Decisions</li>
 <li>Equal Pay for Equal Work</li>
 </ul>
 <p><strong>Who should attend?</strong> Business owners\; human resources specialists\; managers</p>
 <p><strong>Questions are encouraged!</strong>  The webinars will include time for our experts to respond to your questions at the end of the presentation.</p>
 <p><strong>About the presenter\:</strong> Matthew R. Grabell\, Esq.\, is a graduate of New York University Stern School of Business and Seton Hall Law School.  He opens up the plaintiff's \\"play book\\" to corporations who want to know how to protect themselves from issues before they become legal liabilities.</p>
 <p><strong>iPad giveway\:</strong> Anyone registering for a free NFIB webinar in May will be entered into a drawing for an Apple iPad.</p>
 
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BEGIN:VEVENT
DTSTAMP;VALUE=DATE-TIME:20120524T111637Z
DTSTART;VALUE=DATE-TIME:20100506T090000Z
DTEND;VALUE=DATE-TIME:20100506T090000Z
UID:http://www.webinarcentral.net/content/comment-utiliser-le-change-data-capture-pour-lint%C3%A9gration-en-temps-r%C3%A9el
URL;VALUE=URI:http://www.webinarcentral.net/content/comment-utiliser-le-change-data-capture-pour-lint%C3%A9gration-en-temps-r%C3%A9el
SUMMARY:Comment utiliser le Change Data Capture pour l'intégration en temps réel
DESCRIPTION:<p>Ce Webinar d'une heure présentera \:<br />
 - Comment le Change Data Capture (CDC) permet d'intégrer des données en temps réel<br />
 - Les différentes techniques disponibles pour détecter des changements dans vos bases et applications<br />
 - Les applications du CDC à la synchronisation\, à la replication\, et à la publication d'événements<br />
 - Pourquoi le CDC s'applique aussi à l'ETL pour le data warehousing</p>
 <p>Une démonstration de plusieurs cas concrets sera également proposée au cours du Webinar.</p>
 <p>Pour vous inscrire\, cliquez ici \: <a href=\\"https\://www2.gotomeeting.com/register/186725475\\" title=\\"https\://www2.gotomeeting.com/register/186725475\\">https\://www2.gotomeeting.com/register/186725475</a></p>
 
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BEGIN:VEVENT
DTSTAMP;VALUE=DATE-TIME:20120524T111637Z
DTSTART;VALUE=DATE-TIME:20100511T190000Z
DTEND;VALUE=DATE-TIME:20100511T190000Z
UID:http://www.webinarcentral.net/content/economic-stimulus-update-healthcare-it-incentives-physicians-webinar
URL;VALUE=URI:http://www.webinarcentral.net/content/economic-stimulus-update-healthcare-it-incentives-physicians-webinar
SUMMARY:Economic Stimulus Update\: Healthcare IT Incentives for Physicians Webinar
DESCRIPTION:<p>May 11 and June 22\, 2010/2\:00 PM – 3\:00 PM ET</p>
 <p>Attend the webinar\, “Economic Stimulus Update\: Healthcare IT Incentives for Physicians\,” for the latest details on the American Recovery and Reinvestment Act (ARRA). The webinar is part of the McKesson Electronic Health Record (EHR) webinar series\, which discusses stimulus incentive programs for physicians who prove meaningful use of EHR solutions. Register for this webinar today.   <a href=\\"http\://guest.cvent.com/EVENTS/Info/Summary.aspx?e=74508cd5-efa6-4872-b591-07bf88763c0f\\" title=\\"http\://guest.cvent.com/EVENTS/Info/Summary.aspx?e=74508cd5-efa6-4872-b591-07bf88763c0f\\">http\://guest.cvent.com/EVENTS/Info/Summary.aspx?e=74508cd5-efa6-4872-b59...</a></p>
 
END:VEVENT
BEGIN:VEVENT
DTSTAMP;VALUE=DATE-TIME:20120524T111637Z
DTSTART;VALUE=DATE-TIME:20100511T190000Z
DTEND;VALUE=DATE-TIME:20100511T190000Z
UID:http://www.webinarcentral.net/content/online-education%E2%80%A6-it-right-me
URL;VALUE=URI:http://www.webinarcentral.net/content/online-education%E2%80%A6-it-right-me
SUMMARY: Online Education…Is it Right for Me?
DESCRIPTION:<p>Test Drive College Online\, a web-based service of EducationDynamics\, recently announced that military service members interested in online education can participate in a free\, live webinar led by retired U.S. Air Force Colonel Michael Angley.  The webinar will be held on Tuesday\, May 11\, 2010 from 2\:00-3\:00 PM EDT.  The exclusive webinar\, “Online Education…Is it Right for Me?\,” will offer troops an opportunity to learn more about online education and the chance to discuss the challenges of balancing coursework with the responsibilities of military service. The webinar is sponsored by Test Drive College Online in collaboration with TogetherWeServed.com.</p>
 <p>The webinar is open to the public and completely free of charge\, although admission is limited.  Registrations are being accepted at <a href=\\"https\://www2.gotomeeting.com/register/633567275\\" title=\\"https\://www2.gotomeeting.com/register/633567275\\">https\://www2.gotomeeting.com/register/633567275</a>.</p>
 
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BEGIN:VEVENT
DTSTAMP;VALUE=DATE-TIME:20120524T111637Z
DTSTART;VALUE=DATE-TIME:20100512T020000Z
DTEND;VALUE=DATE-TIME:20100512T031500Z
UID:http://www.webinarcentral.net/content/ethical-incentive-building-successful-incentive-reward-sites-crafting-communities-trust
URL;VALUE=URI:http://www.webinarcentral.net/content/ethical-incentive-building-successful-incentive-reward-sites-crafting-communities-trust
SUMMARY:The Ethical Incentive\: Building successful incentive & reward sites by crafting communities of trust.
DESCRIPTION:<p>What's old is new again and incentized lead gen and rewards communities are hot again. Unlike the shady fly-by-night paid-to-click sites of the late 1990's this new breed of rewards sites are powered by respectable ad agencies and marketing networks. Unfortunately even with the changes of the past 10 years\, these new rewards sites have the potential to be just as nefarious as their spammy predecessors.</p>
 <p>Marketing consultant Patrick Kelleher leads this informative and educational 60 minute webinar that will teach attendees how to build an ethical and transparent rewards website. A detailed question and answer session will follow the presentation.<br />
 More information at\: <a href=\\"http\://hfconcepts.com/ethical-incentive.php\\" title=\\"http\://hfconcepts.com/ethical-incentive.php\\">http\://hfconcepts.com/ethical-incentive.php</a></p>
 
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BEGIN:VEVENT
DTSTAMP;VALUE=DATE-TIME:20120524T111637Z
DTSTART;VALUE=DATE-TIME:20100512T143000Z
DTEND;VALUE=DATE-TIME:20100512T220000Z
UID:http://www.webinarcentral.net/content/thrive-2010-ins-and-outs-online-marketing
URL;VALUE=URI:http://www.webinarcentral.net/content/thrive-2010-ins-and-outs-online-marketing
SUMMARY:Thrive 2010\: The Ins and Outs of Online Marketing
DESCRIPTION:<p>Attend the Online Conference\, “Thrive 2010\: The Ins and Outs of Online Marketing\,” presented by news release distribution service PRWeb.  Learn how to create professional websites that drive traffic and convert visitors\, harness search engine optimization (SEO) and social media to expand reach\, and foster relationships through content marketing.  Register for the event today.   <a href=\\"http\://bit.ly/ag7YPp\\" title=\\"http\://bit.ly/ag7YPp\\">http\://bit.ly/ag7YPp</a></p>
 
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BEGIN:VEVENT
DTSTAMP;VALUE=DATE-TIME:20120524T111637Z
DTSTART;VALUE=DATE-TIME:20100512T100000Z
DTEND;VALUE=DATE-TIME:20100512T110000Z
UID:http://www.webinarcentral.net/content/unlock-crm-data-using-open-source-data-integration
URL;VALUE=URI:http://www.webinarcentral.net/content/unlock-crm-data-using-open-source-data-integration
SUMMARY:Unlock CRM data using open source data integration
DESCRIPTION:<p>CRM solutions usually provide reporting features but they are typically not optimized to share data with other systems/applications\, nor do they support sophisticated exploration of their data and cross analysis with other systems.</p>
 <p>During this webinar DK Innovation &amp\; Talend will use the example of Salesforce.com to show how Talend can help you to\:<br />
 - easily build reports to provide a complete view of your customer history\, inside and outside of your CRM<br />
 - facilitate the exchange of data between your CRM and other systems</p>
 <p>A demonstration of a concrete case will be performed.</p>
 <p>Date\: Wednesday\, May 12\, 2010</p>
 <p>Time\: 2\:00 PM - 11\:00 PM BST</p>
 <p>Link\: <a href=\\"https\://www2.gotomeeting.com/register/560029059\\" title=\\"https\://www2.gotomeeting.com/register/560029059\\">https\://www2.gotomeeting.com/register/560029059</a></p>
 <p>Sign up now!</p>
 
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