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« Week of April 11, 2010 »
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11	12	13 'Why Children Misbehave' Live Parenting Webinar Start: 04/13/2010 4:00 am In order to effectively discipline children, we first must have an understanding as to why children misbehave. If we discipline a child who misbehaves primarily because of a medical or emotional problem, the discipline imposed can be counterproductive. Children can misbehave for a variety of reasons. Most of the reasons why children misbehave can be controlled for and altered once identified. This powerful live one-hour research-based webinar explores reasons for child misbehavior by examining the psychology, biology, social, and environmental factors that can contribute to child misbehavior. Since this webinar contains all the latest research regarding child misbehavior, it is constantly updated. At the conclusion of this webinar, participants will be able to identify specific factors within their own children that may contribute to child misbehavior. As our gift for attending, participants will receive a free copy of our "Standing Up To Bullying" Computer game. This game, designed to teach children anti-bullying skills, can be played in classrooms, homes, or therapy settings. The presenter is Mark Lakewood, CEO of Building Strong Families National Seminars, a distinguished parenting expert, author, and speaker with over 20 years of clinical experience as a mental health therapist. Mr. Lakewood has an extensive history providing therapy services to children, adolescents, and adults. Several years ago, he developed and facilitated an effective parenting program for parents of strong-willed children that gained local recognition. This program taught parents strategies and techniques to help them effectively manage their children's behavior. Based on this program, Mr. Lakewood later created the Sudden Compliance Program and is currently offering it as a DVD/downloadable video series and as a webinar series. The cost to attend this webinar is only $9.95. This webinar is presently scheduled for Tuesday, April 13, 2010 from 10:00 AM - 11:00 AM (Mountain Time). There are additional dates/times to select from. If the scheduled days/times are inconvenient, participants can schedule this live webinar to be presented on a day/time most convenient to them. For more information or to pre-register, those interested are asked to visit http://www.WhyChildrenMisbehave.info. ECO FUTURE RADAR 2015 all day FREE LIVE WEBINAR - 13th April 1400 GMT+1 Styria, Austria - recently awarded the title of ´Best Cleantech Cluster in the World'........ Bernhard Puttinger, CEO, ECO World Styria ECO FUTURE RADAR 2015 . 60 market trends and opportunities within cleantech . Guideline to economic success in cleantech . An overview of Styria 'The Best Cleantech Cluster in the World' REGISTER NOW - http://www.innoconsys.com/CleanTech/CleanTech-Webinar-Series.aspx	14	15 Contact Center Metrics That Matter Start: 04/15/2010 2:00 pm Webinar Overview: In the search for increasing shareholder value, lowering costs and increasing market share, organizations have begun to demonstrate greater efficiencies and improved performance in the newly defined global economy. Re-engineered processes have and innovative programs like Lean Six Sigma have heightened the ability of organizations to successfully capitalize on the value of the companyès assets in significant ways. Yet, in the midst of all these performance improvement programs and initiatives most managers agree that the single greatest asset of the organization - the contact centre is being underutilized. The fundamental shift is in the metrics that show key areas of improvement or key areas of strength within the organization. Within the myriad of metrics available today, which is relevant to a particular organization within a particular industry varies depending on the leadership of that particular organization. What may be the next new flavour of the week, month or quarter depends on whom you speak with. In this seminar, Mohan will describe a process of identifying the relevant metrics for your particular organization which yields the results that matter - both to internal and external stakeholders. He will show you how to create a scorecard that quickly allows you visibility into your operations using effective Lean Six Sigma techniques. Who Should Attend? This 2 hr webinar is directed to anyone who is in a Leadership capacity(Directors, Managers, Team Managers, Team Leaders, Supervisors, etc) . It will also be beneficial to all QA Associates. Keep your data in mint condition with Postcode Anywhere and Talend Start: 04/15/2010 2:00 pm End: 04/15/2010 3:00 pm In your customer driven business, how often do you need to move customer records between key business applications? How confident that you always have the correct contact details for these customers? Returned mail is a regular reminder that address records are never perfect. Typically, the returns we see are only the tip of the iceberg; on average, consumer data degrades by 13% and business data by 37% every year. It’s a problem that’s not going to go away in a hurry In this Webinar, we demonstrate how by using Talend in conjunction with Postcode Anywhere’s pay-as-you-go web services, you can keep your contact address data in mint condition without having to break the bank; delivering: • Increasing sales by ensuring communications reach their intended destinations • Reducing the cost and waste of returned mailings • Providing better management information and business intelligence • Enhancing your reputation as a caring and well-organised business Thu, Apr 15, 2010 2:00 PM - 3:00 PM BST Sign up now : https://www2.gotomeeting.com/register/718178018	16	17