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« Thursday April 22, 2010 »
Thu
Open Government Standards and Approaches Start: 04/22/2010 2:00 pm Join us for a free Webinar with special guest Kevin Novak, co-chair of the W3C Electronic Government work group and VP of Integrated Web Strategy and Technology for the American Institute of Architects. Governments have aggressive goals to achieve openness and transparency in their operations and in how they serve and communicate with their constituencies. The challenge is that many governments are still at web 1.0 when the constituencies are demanding Web 2.0 openness and interaction. Kevin will discuss his work with the W3C, focusing on: • How the W3C Electronic Government Group is working to identify, develop, test and document standards and approaches needed by government to technically achieve their goals of openness and transparency • How the Group’s work can be utilized and deployed in your organization « Comment contrôler la qualité de vos données clients dans un environnement multi-canal » Start: 04/22/2010 2:00 pm End: 04/22/2010 3:00 pm Comment synchroniser les flux de données clients provenant de différents canaux grâce à Talend et Experian QAS La multiplication des canaux de communication (Internet, Point de vente, Téléphone, Courrier) avec vos clients entraine une grande hétérogénéité des informations que vous collectez et que vous diffusez. Des données non contrôlées au point d’entrée de l’information (formulaires web, coupons, saisies manuelles, etc.) dans vos systèmes sont sources d’erreurs. Les données peuvent êtres fausses, partielles, obsolètes, déjà existantes et donc source de doublons, ou encore de formats différents. Découvrez dans ce séminaire en ligne : - Comment intégrer la qualité des données clients en amont dans un processus de gestion de vos flux de données - Quels sont les ROI de la mise en place d’une stratégie de qualité des données sur tous les canaux de la relation client pour votre organisation - Comment les solutions d'intégration et de qualité de données proposées par Talend et Experian QAS permettent de mettre en place une gestion efficace de la qualité Date: Thursday, April 22, 2010 Open Government Standards and Approaches Start: 04/22/2010 10:14 pm Join us for a free Webinar with special guest Kevin Novak, co-chair of the W3C Electronic Government work group and VP of Integrated Web Strategy and Technology for the American Institute of Architects. Governments have aggressive goals to achieve openness and transparency in their operations and in how they serve and communicate with their constituencies. The challenge is that many governments are still at web 1.0 when the constituencies are demanding Web 2.0 openness and interaction. Kevin will discuss his work with the W3C, focusing on: • How the W3C Electronic Government Group is working to identify, develop, test and document standards and approaches needed by government to technically achieve their goals of openness and transparency • How the Group’s work can be utilized and deployed in your organization