This webinar, featuring Telesperience Research Director Teresa Cottam, will discuss how data integration helps deliver against key business goals.

Data integration is often seen as merely a technical discipline, but this ignores the vital role it plays in helping enterprises achieve their business goals.

Telesperience research indicates a pattern of high and increasing demand for data integration from the business, as well as a recognition that data integration is a key strategy for lowering costs and improving business performance.

The webinar will cover the following topics:
- Why data integration is an important weapon in an enterprise's competitive arsenal
- How poor data integration inflates costs
- What the current data integration drivers are
- How data integration can contribute to commercial success

Sign up for Talend’s new webinar in partnership with Telesperience:
https://www2.gotomeeting.com/register/433576411

HP understands SMB clients pain points when it comes to IT infrastructure and is uniquely positioned to address them with the next generation data center architecture: a converged infrastructure. This converged infrastructure will help SMB clients increase operational efficiencies and accelerate results while better servicing their IT and business needs.

This webinar will cover the following topics:

• Converged Infrastructure: 5-key infrastructure attributes, shifting toward a shared-service management model
• Innovations of new ProLiant G6 and G7 servers: delivering a convergence-ready infrastructure  
• Benefits of converged infrastructure: maximum computing efficiency, optimized capacity, lower cost consumption
• The 5 biggest Insight Control Server functionalities: deployment, proactive health management, power usage optimization, control from anywhere, and integration into VMware vCenter & Microsoft Systems Center for clients using these consoles

The webinar will also include a Q&A session with specialists from HP and MicroAge.

When:
Thursday, April 29, 2010
1:00 PM - 2:00 PM EDT

Managing Gen X and Gen Y Employees -Lessons learned and emerging trends:
Generation X (aged 26 – 46) and Generation Y (aged 18 to 28) form the core of present day’s and the future contact centre workforce. Gen X and Gen Y are highly educated, technologically literate, networked socially and optimistic about their future. They have high and sometimes impossible expectations of their leaders for guidance and career aspirations for their success. They have also grown-up in times of economic prosperity and have limited coping skills for today’s more challenging economic environment where they have to interact with Baby Boomers and other generations including the silent generation before the baby boomers. The aging of the workforce and the increased focus on ongoing healthcare, retirement and pensionable benefits within the organization is causing many organizations to review the cost of carrying high costs for staffing within the new economic model.
In leading contact centers, complaints are increasingly seen as sources of valuable insight, rather than irritating distractions. In today’s climate however, the value is created not by dealing with one complaint at a time, but as groups, expressing the true “Voice of the Customer”. How do best-in-class, customer-centric, businesses extract this freely given value? Skills such as encouraging customers to talk and provide feedback to you, managing customer responses to feedback & complaints and listening to the ‘Voice of Customer’ and setting priorities within your contact centre involves several key elements for a winning recipe.
The current turmoil has spawned a great sense of urgency for businesses to respond by reducing their workforce and trimming capital spending as they scramble to cut costs and preserve shrinking profits. Many face the reality of restructuring and downsizing, including business giants like AIG, Sony Corporation, and Nortel who had announced massive restructuring plans. For many business leaders managing large-scale restructuring, it is easy to get lost in the challenges of immediate financial & organizational pressures, without giving much thought to maintaining employee engagement, motivation, & strong employee relations. This can affect employees' long term performance and also have a detrimental effect on your business - something shareholders and investors are keen to avoid. This presentation will take you through the systematic change processes that will enable organizations to move forward and positioned for growth in the economic recovery period
The war for talent has also begun and more organizations are seeking innovative ways to recruit, train and retain talent within the Gen X and Gen Y as the Baby Boomers are planning their retirement and succession planning programs for the transfer of skills, knowledge and expertise. Nowhere is this more critical than the contact centre industry which historically has struggled with high attrition rates. Coupled with this new phenomenon that appeared a decade ago at the turn of the century, many thought leaders and strategists within key industries have approached their national leaders to focus on skills for the new economy including technology spending and leadership training in colleges and universities. Subjects like environmental sciences and biotechnology inspired new innovative ideas like voice recognition and intelligent routing within a contact centre. Seamless data flowed through sites and time zones to enable and empower employees to serve and manage customer relationships 24X7 days.
Indeed the industry has been shaped significantly by these Gen X and Gen Y ideas fuelled by the inspiration from the Baby Boomers. Never has the world seen collaboration and innovation amongst 3 (perhaps 4) different generations in a workplace environment. This means the leader or the manager has to be equally equipped with the knowledge, skills and tactics to survive in a most unforgiving workplace environment. The shortage of talent has placed added stress to HR managers and Contact Centre leaders where outsourcing as an option creates other challenges. What to do? So little time…this seminar will be able to shed some light on key tactics and strategic options you can choose to avoid the problems that other organizations faced a few years ago. Two case studies will be reviewed as well.

In this seminar, Mohan will discuss the lessons learned from some organizations and the emerging trends that HR departments are commonly seeing within the workplace environment specific to the contact centre profession.
1) Daily Interactions with Gen X, Y and Baby Boomer Employees
2) Expectations of workplace from Gen X, Y and Baby Boomer Staff
3) Career Aspirations, Pay and Work-Life Balance, Can they co-exist?
 
Date: April 29, 2010
Time: 2pm EST
Price: $79.99 USD
 

Gartner predicts the worldwide market for Cloud computing is increasing from $45B in 2009 to $150B in 2013. And, by 2012, “20% of businesses will own no IT assets.”

IDC points to security as the #1 challenge for Cloud service providers and thus “remains the top opportunity for IT suppliers to tackle as they position themselves as market leaders in the Cloud era.”

Providers of all types of Cloud computing services (SaaS, PaaS, IaaS) are poised for spectacular growth and profits. Until now, Cloud providers have done a reasonably good job of keeping their clients data safe, secure and private. Concerns remain in the areas of security, privacy and compliance.

While some security measures are proprietary and/or require secrecy to maintain a competitive advantage (security by obscurity), others are strengthened by the fact they are transparent and well known.

Using Cloud services can make it difficult to maintain compliance with various industry regulations. If Cloud providers make some of their security procedures transparent, thus verifying their implementation of valid security practices on a periodic or, ideally, on a continuous basis, they will further open their doors to increased business.

Child misbehavior may not improve by just enforcing rules. Rules simply define behavioral expectations and boundaries. That is why we need to establish appropriate and effective consequences per rule. Establishing specific logical consequences that directly match specific rules is more effective than punishments in terms of improving child misbehavior. Sometimes, it is difficult to determine which child discipline or consequence would be the most effective. This webinar offers a variety of effective child discipline or consequences that could be implemented on children of all ages.

This webinar explores:

• The differences between logical consequences and punishments,
• The meaning of learned helplessness and its affect on children, and
• How to develop effective logical consequences.

At the conclusion of this webinar, participants will have developed an effective list of consequences for their home, classroom, or any other setting.

The presenter is Mark Lakewood, CEO of Building Strong Families National Seminars, a distinguished parenting expert, author, and speaker with over 20 years of clinical experience as a mental health therapist. Mr. Lakewood has an extensive history providing therapy services to children, adolescents, and adults. Several years ago, he developed and facilitated an effective parenting program for parents of strong-willed children that gained local recognition. This program taught parents strategies and techniques to help them effectively manage their children's behavior. Based on this program, Mr. Lakewood later created the Sudden Compliance Program and is currently offering it as a DVD/downloadable video series and as a webinar series.

The cost to attend this webinar is only $9.95.

This webinar is presently scheduled for Thursday, April 29th, 2010 from 2:00 PM - 3:00 PM (Eastern Time). There are additional dates/times to select from. If the scheduled days/times are inconvenient, participants can schedule this live webinar to be presented on a day/time most convenient to them.

For more information or to pre-register, those interested are asked to visit http://www.TeachingComplianceWithConsequences.info.

Consistent and co-ordinated data protection procedures can be difficult to implement for businesses with multiple locations or remote/mobile workers. Business Continuity and Disaster Recovery issues are difficult to address, not to mention the security and data integrity concerns.

The Effective Data Protection for businesses with multiple locations webcast, presented by industry experts Stefan Haase and Mark Hall, will provide you with insights into the challenges faced, some best-practice advice, and tips for successfully implementing data protection procedures across a distributed office environment.

Live webcast:
Date & Time: 29th April - 16:00GMT
InTechnology speakers:
Stefan Haase, Product Director for Data Management Services
Mark Hall, Product Director for Managed Network Services

Register at http://www.intechnology.co.uk/webcasts