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« Wednesday June 23, 2010 »
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How to improve forecast accuracy in your call center Start: 06/23/2010 11:00 am End: 06/23/2010 12:00 pm How accurate is your forecast? Do you have challenges with forecasting special days and events? Are you caught by changes of call volume during the day that you were not expecting? Optimal call center performance starts with an accurate forecast. Industry expert, Chuck Ciarlo who successfully owned and operated multiple call centers, will explain how to overcome 3 common forecasting challenges: * How to forecast for special days and events * How to stay on top of intra-day call volume changes * How to forecast for multiple skills and call types This webinar is for call and contact center executives, managers, supervisors, and workforce management analysts. Please go to How to improve forecast accuracy in your call center to register for this free webcast. Keys to Successful Grant Writing Start: 06/23/2010 12:00 pm In this 90-minute information packed Webinar you will learn the fundamentals of grant writing essential to developing competitive grant proposals that will get you funded! What You Will Learn - How to develop a compelling grant proposal - How to effectively address each component of the grant proposal - Grant writing terms that will get attention - Best practices - How and where to find funding Who Should Attend Anyone seeking to gain a better understanding of the grant writing process and what they need to know to write and submit a "winning" proposal. Register Now! Webinar Fee: $79 career, career change, career consulting Start: 06/23/2010 5:00 pm End: 06/23/2010 6:00 pm THIS WEBINAR WILL BE HELD AT 5:00 PM est, not AM, as is stated above... Born To Do Free Webinar Wednesday, June 23rd 5:00 -6:00pm PDT, 8:00-9:00pm PM EDT If you have a nagging doubt that your life should have headed in a different direction, or if you feel it’s time to do something else with your life-but you can’t figure out what – then read on. Three Giant Leaps has developed ground breaking programs that identify your previously hidden passions, values and purpose and aligns these findings with your talents to lead you into your dream job. We have had a 99 percent satisfaction rate for our programs since 2004 because our comprehensive system relies on your imagination, intellect and abilities. We provide expertise, customization, structure, tools and support. We do not have secrets and we will be sharing our method with you on the webinar so you can take the first step to walking towards a career that’s aligned with your own professional DNA. When your unique values, passion and purpose collide with your talents, remarkable careers are born, and this is exactly what we will be talking about on Wednesday. Click here to register: https://www2.gotomeeting.com/register/543145202 If you would prefer a private ½ hour session with one of us to discuss your challenges and learn about our group and one2one programs for teens, adults and coaches, you can request one at laurel@threegiantleaps.com. . We look forward to hearing from you. Laurel Donnellan and Paul Lanzarotti, Founders Three Giant Leaps Learn more about us, our team and take our free career change assessment at: https://www.threegiantleaps.com