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« Wednesday September 15, 2010 »
Wed
The Internet today is what the “street corner” used to be for selling knockoffs and unlicensed goods! Start: 09/15/2010 10:11 am Join New Momentum and their trusted legal partners, Carol Smith of Hiaring & Smith and Mark Schonfeld of Burns & Levinson, to debate the issues surrounding IP rights enforcement for brandholders whose products are sold on the Internet. FREE Webinar: The ABCs of Webinars Start: 09/15/2010 11:00 am The ABCs of Webinars ~Learn the Basics from Promotion to Delivery Webinars have become a universal method for delivering education & training programs as well as generating sales leads - and you need to know how they work and what is involved in making them a success. What You Will Learn: • Each step in the delivery process – Identify all of the required elements needed from start to finish to produce professional webinars. • Tips to dramatically improve attendance – Learn how to attract the right type of participant, create compelling marketing materials and maximize promotion budgets. • The key to generating revenue with no up-front costs or risk – Discover the easiest way to increase income without making a huge financial investment. What You Will Get: • A FREE webinar planning timeline • A LIVE question and answer session About the Presenter: Don Cameron, Marketing Strategist and founder of Interactive Telesis and ConferTel, has helped hundreds of organizations generate non-dues revenue by delivering educational webinars to their members in addition to helping businesses use an educational marketing approach to cost-effectively generate qualified sales leads. Sales Coaching for Contact Center Managers Start: 09/15/2010 12:15 pm How many sales have slipped away because your Agents have not received effective sales coaching? Coaching sales skills is different than dealing with call quality standards. Learn the secrets to becoming a successful contact center sales coach. This webinar is designed specifically for a call center environment. As a result, these techniques can be applied immediately within your contact center. In this interactive 75-minute webinar, Managers and Call Quality Coaches will learn: 3 important differences between call quality skills and sales skills, so you can focus your coaching time more efficiently 3 vital techniques to convert a "customer service ONLY" department mindset into an enthusiastic "sales AND service" team culture 5 key ideas for running a structured daily huddle, to help your Agents deal more successfully with industry competitors 5 crucial tips to help your Agents overcome price objections, so they can persuade more people to buy 3 ways to close more sales by creating a sense of urgency. This includes key phrases that lead to a commitment, as well as phrases that can sabotage a sale before it even begins By the end of this webinar, Managers and Quality Coaches will have new techniques to coach their Agent's sales skills more effectively. Who Should Attend? This webinar is directed at Call Center Team Managers, Quality Coaches, Managers and Directors.