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« Tuesday September 21, 2010 »
Tue
Business Process Transformation: The Role of Learning & Development Programmes Time: 15:45 GMT This is your chance to review a blueprint transformational leadership programme - Dealing with 'High Potentials', Strategic Direction and Process Improvement The way we do business is changing and Business Process Transformation remains an essential part of the competitive business cycle. But with added pressures such as globalization and environmental considerations how do you create an effective, innovative strategy in order to achieve your long term business objectives? The webinar features a case study from Crown Worldwide Group on how Crown Worldwide designed, developed, and delivered a transformational leadership development experience for their emerging global leaders. Attendees of this webinar will •Review a global transformational leadership programme and understand its impact on business processes and performance •Understand how organisations can support the development of their ‘high potential' leadership pool for the future •Gain an appreciation of the innovative training and development approaches and methods that are used to deliver high impact and effective learning programmes. •Have the opportunity to discuss the challenges faced when working in a diverse global environment Order to Cash Evolution: An Insider’s Guide Start: 09/21/2010 10:00 am Carl Barnes, a veteran of Shared Services implementation and re-engineering tells of his experiences in being able to reduce costs by 50%, achieve measureable SLA’s and record breaking DSO ‘Do you need access to a lower cost of delivery? Do you have the opportunity to look at the ‘Art of the Possible?’ Implementation of an outsourcing strategy is never easy no matter what core reason lies behind the decision to outsource. Whether it is to strip back costs, add value to current processes or implement process improvement - BPO is never a bed of roses. For example: do you outsource first and have the provider fix processes and problems or should you fix the issues before you outsource? One of the many questions you may be currently chewing on if you are considering outsourcing. In this FREE webinar – Carl Barnes, a veteran of Shared Services implementation and re-engineering tells of his experiences in being able to reduce costs by 50%, achieve measureable SLA’s and record breaking DSO. With experiences working with global organizations who partnered with Sutherland Global Services, he will candidly discuss some of the criteria which determined these organizations’ decision to select Sutherland as a BPO partner: Cultural: Gaining trust and partnership, flexibility and adaptability Financial: One price – inclusive of people, technology and governance The Solution: Best fit delivery model with technology led transformation But nothing new is without its challenges and this presentation will follow that journey. It will take us from initial steps and challenges, to tips on turning the corner, to and getting on the road to steady state, and to finally reach a stage managing and continuous improvement. How To Close the Visibility Gap with Your IT Outsourcer: Live Webinar Tues. Sept 21st by Aternity Start: 09/21/2010 11:00 am Live Webinar, Sept. 21st 2 PM ET / 11 AM PT: https://www1.gotomeeting.com/register/375643808 Gaps exist in most organizations when measuring the performance of IT and how it relates to business goals. A recently published report from Gartner found that: 1. Most organizations are unhappy with the performance metrics and service levels they negotiated in their outsourcing contracts and SLAs 2. Organizations tend to use too many metrics that are often meaningless to the business -- they instead need to measure process performance, IT's business impact and value, IT services and sourcing 3. Many organizations cannot measure the value IT services have delivered to the business Attend this upcoming webinar, “How to Close the Visibility Gap with Your IT Outsourcer,” scheduled for Tuesday, Sept. 21st at 11 AM PT / 2 PM ET and see a live presentation and demo from Aternity that will show you: • How to track important end user experience metrics related to IT service delivery • Examples of end user experience KPIs used as service levels to help you understand how to further align services, manage relationships, and improve performance • Drill-down dashboards that identify performance issues and trends that can help you improve your management of outsourced IT services, Secure your space at this exclusive event. Register today at https://www1.gotomeeting.com/register/375643808 . The Basics of the 1031 Tax-Deferred Exchange Start: 09/21/2010 11:00 am End: 09/21/2010 11:00 am This webinar will discuss the basics of the 1031 exchange process. Topics will include: - Definition of a 1031 Exchange - Like-Kind Defined - Capital Gains & Boot - Completing a successful 1031 Exchange - Timeframes in a 1031 Exchange - Selecting a Qualified Intermediary The audio portion of the webinar will be broadcast over your computer's speakers and via telephone. You may choose to call in and ask questions or you may listen to the webinar over the internet and enter questions via text. Not available in all U.S. jurisdictions.