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Time: 15:45 GMT This is your chance to review a blueprint transformational leadership programme - Dealing with 'High Potentials', Strategic Direction and Process Improvement The way we do business is changing and Business Process Transformation remains an essential part of the competitive business cycle. But with added pressures such as globalization and environmental considerations how do you create an effective, innovative strategy in order to achieve your long term business objectives? The webinar features a case study from Crown Worldwide Group on how Crown Worldwide designed, developed, and delivered a transformational leadership development experience for their emerging global leaders. Attendees of this webinar will •Review a global transformational leadership programme and understand its impact on business processes and performance •Understand how organisations can support the development of their ‘high potential' leadership pool for the future •Gain an appreciation of the innovative training and development approaches and methods that are used to deliver high impact and effective learning programmes. •Have the opportunity to discuss the challenges faced when working in a diverse global environment Start: 09/21/2010 10:00 am
Carl Barnes, a veteran of Shared Services implementation and re-engineering tells of his experiences in being able to reduce costs by 50%, achieve measureable SLA’s and record breaking DSO ‘Do you need access to a lower cost of delivery? Do you have the opportunity to look at the ‘Art of the Possible?’ Implementation of an outsourcing strategy is never easy no matter what core reason lies behind the decision to outsource. Whether it is to strip back costs, add value to current processes or implement process improvement - BPO is never a bed of roses. For example: do you outsource first and have the provider fix processes and problems or should you fix the issues before you outsource? One of the many questions you may be currently chewing on if you are considering outsourcing. In this FREE webinar – Carl Barnes, a veteran of Shared Services implementation and re-engineering tells of his experiences in being able to reduce costs by 50%, achieve measureable SLA’s and record breaking DSO. With experiences working with global organizations who partnered with Sutherland Global Services, he will candidly discuss some of the criteria which determined these organizations’ decision to select Sutherland as a BPO partner: Cultural: Gaining trust and partnership, flexibility and adaptability But nothing new is without its challenges and this presentation will follow that journey. It will take us from initial steps and challenges, to tips on turning the corner, to and getting on the road to steady state, and to finally reach a stage managing and continuous improvement. Start: 09/21/2010 11:00 am
End: 09/21/2010 11:00 am
This webinar will discuss the basics of the 1031 exchange process. Topics will include: - Definition of a 1031 Exchange The audio portion of the webinar will be broadcast over your computer's speakers and via telephone. You may choose to call in and ask questions or you may listen to the webinar over the internet and enter questions via text. Not available in all U.S. jurisdictions. Start: 09/21/2010 11:00 am
Live Webinar, Sept. 21st 2 PM ET / 11 AM PT: https://www1.gotomeeting.com/register/375643808 Gaps exist in most organizations when measuring the performance of IT and how it relates to business goals. A recently published report from Gartner found that: 1. Most organizations are unhappy with the performance metrics and service levels they negotiated in their outsourcing contracts and SLAs Attend this upcoming webinar, “How to Close the Visibility Gap with Your IT Outsourcer,” scheduled for Tuesday, Sept. 21st at 11 AM PT / 2 PM ET and see a live presentation and demo from Aternity that will show you: • How to track important end user experience metrics related to IT service delivery Secure your space at this exclusive event. Register today at https://www1.gotomeeting.com/register/375643808 . | 22
Start: 09/22/2010 2:00 pm
As competition heats up in the marketplace for talent, contact centers must find a way to retain the top talent or “crème de la crème” of their staff. It is not uncommon for rival firms to poach or entice your top talent to come work with them. "Coaching" isn't a category all by itself in a contact center. Instead, it's more helpful to think of coaching as a skill like leadership in which you learn more about yourself, your teams and your organization as you evolve. It is not for the faint of heart, this is not for everyone. Attrition and Replacement Costs like Unnecessary repeat calls mean millions of wasted dollars on up to 25% of your operating budget. The resulting low customer satisfaction and lost sales opportunities cost you even more. Focusing on meaningful metrics like Call Quality (QA), First Call Resolution (FCR) and Handling Time (AHT) provides a balanced view of your contact center’s overall performance. Scorecards, daily ACD metrics or surveys can’t give guidance on which agent to coach or which processes to fix. When customers have a bad experience, they defect to your competitors. It’s that simple. The same holds true for good agents who leave for greener pastures. Organizations continue to struggle with defining a good experience, balancing quality with cost of service, calibrating customer satisfaction, and identifying the root causes of customer dissatisfaction. To retain your best customers today, you need a bird’s-eye view of the customer experience to highlight the gaps across service channels. You need to drill down to details to identify the drivers of low satisfaction. You need to optimize agent-customer interactions in real time. You know that agent inefficiencies and mistakes drive up your operating costs. Every call represents an opportunity to get it right the first time, serve customers quickly and effectively, and increase agent engagement. But to get the most from every agent, you need to know exactly where they are struggling. You need to know the specific agent behaviors which are driving poor results. You need to spend more time coaching and less time searching for superstar agents. If you feel that investing in coaching and creating an enjoyable working environment for your staff is not part of the job today, then think again. Research has shown that high performance contact centers outperform and outfox their competitors because they have an effective Coaching and Quality program in place. The environment that is created as a result of having qualified and trained supervisors means the difference between winning and losing staff and customers. In this seminar course participants will learn the basics of Coaching for High Performance and how it can be used in your Contact Centre Operations. a) People Management, how to differentiate peak performers from weak performers b) Time Management, how to focus on the worthy that yields maximum throughput c) Cost Management, how to do a ROI and track financial performance of teams The basic concepts of Lean Six Sigma and “Coaching for Success” are reviewed in detail to solicit buy-in and unleash the potential customer service talents lying dormant in your agents. The course will also focus on the outliers and low performers who are not motivated or are a poor fit within your organization. Tactical and strategic tips are shared as well on how to curb chronic absenteeism and turnover Who Should Attend? This course is for team leaders and supervisors who run and manage a team of contact centre agents | 23
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About the Webcast: Government Agencies are facing increased challenges in managing data growth thus requiring improved efficiency, security and optimized IT infrastructure for the applications used to collect and process data. By some estimates, the volume of government data, structured and unstructured, is growing at the rate of 35%-40% per year. In this session, PK Agarwal, former Chief Technology Officer (CTO) of the State of California will discuss the challenges of managing the data growth and how an effective data management strategy can help government agencies meet regulatory requirements, help rationalize application infrastructure, cut costs, and improve efficiencies in government data centers. all day
Time: 14:15 GMT A methodology and toolset for implementing and maintaining MES systems. Manufacturing companies need to continuously strive after standardisation of manufacturing processes and IT solutions, particularly in large-scale multi-site MES platform implementations. Effectively utilising MES allows business needs and targeted cost reductions to be identified and subsequently tracked through the lifecycle of the MES system. These business KPI's can, at any time and phase of the project, be compared to the latest cost estimates of IT modules required to achieve the anticipated cost reductions. Methodology for MES (M4MES), the proprietary methodology of Atos Origin, is supporting manufacturing companies to effectively implement MES systems. It is a best-practice methodology, based on several recent implementations of MES systems by Atos Origin in various parts of the world and for various types of manufacturing companies. It has been tested extensively in large multi-site MES projects in both the US and Europe. Session learnings: •Business needs and targeted benefits should drive MES projects in all its phases, not just during the initiation phases for acquiring the budget(s) •Today's MES solutions are first and foremost enablers of manufacturing operations improvements, which is why MES projects cannot be treated as solely IT projects anymore •M4MES is defined by AtosOrigin to effectively meet the needs and requirements of today's MES platform implementations Featuring: Case study - DSM Dyneema's experiences with Methodology for MES (M4MES) The Speakers: Joop Essing - MES program manager, DSM Dyneema Tom Kuipers - Global Offering Manager MES, Atos Origin. Tom has a 20 year background in manufacturing before he joined Atos Origin. He passed through many roles and responsibilities in manufacturing, like product R&D, plant & process engineering, production management, before he became a manufacturing consultant. Based on this experience and knowledge, Tom provides the clients with advice and support on positioning improvements in manufacturing and the use of IT in these improvements. Technical Requirements all day
Time: 14:15 GMT Can dry granulation be a full alternative to wet granulation and also help in developing difficult substances? Atacama Labs offers fast galenic development and full scale production services to pharmaceutical companies based on an innovative dry granulation technology called PDG (pneumatic dry granulation). The webinar will lead you through the technology, individual technological and commercial advantages as well as its application fields and show detailed results of a number of APIs developed with the technology. The advantages and solutions provided are adapted to an audience of galenic developers, production heads and life cycle managers working in the field of Rx/OTC/Generic pharmaceuticals and include a stepwise business model for easy client access and testing. Attendees to this webinar will understand how this innovative technology can: •Effectively replace wet granulation with dry granulation with much lower costs and no scale-up issues •Deliver both flowable and compactable granules •Solve NCE development issues regarding drug loading, solubility, heat lability, hygrophilic / stability •Provide effective solutions for ODT forms as well as fixcombinations The speakers: Dr. Rob Lammens is the CTO of Atacama Labs. Dr. Robert Lammens is an experienced and acknowledged expert in the Pharmaceutical Technology, especially in dry granulation. He worked at Bayer AG in Leverkusen for 23 years, mainly in the field of solid dosage forms. In addition to his new position as the CTO of Atacama Labs, he will continue as Senior Lecturer at the Department of Pharmaceutical Technology of University of Bonn, where he is coaching several Ph.D. projects in the field of granulation and Start: 09/23/2010 10:00 am
End: 09/23/2010 11:30 am
In this Laboratory Investigation training learn what constitutes an OOS observation, what are the guidance's process & Steps to be taken in the laboratory in the event of an OOS observation.
Note: Use this Promo Code(103038) to avail Discount of 10% on LIVE Purchase. Start: 09/23/2010 10:00 am
End: 09/23/2010 11:00 am
Ce Webinar de 45 minutes présentera: - Ce qu'est l'ELT (Extraction, Chargement & Transformation) et les différences avec le mode ETL Une démonstration de plusieurs cas concrets sera également proposée au cours du Webinar. Le jeudi 23 septembre de 10h à 11h Inscrivez-vous maintenant : http://nxy.in/sg4t9 Start: 09/23/2010 11:00 am
Xoriant, a technology partner to Kaazing invites you to join Brian Albers for an insightful discussion about HTML5 is the next step for the web and is already being adopted by major corporations around the world. This new standard will affect how you develop and deploy web applications. It will allow you to realize cost savings, greater productivity, enhanced scalability and performance for your demanding customers. In this Webinar, you’ll learn: • The basic concepts of HTML5 • A comparison of HTML5 features with Flash/Flex, Silverlight and Java/JavaFX • A new communication protocol called WebSocket and its impact on enterprise applications • Use cases where HTML5 and cloud computing have combined to deliver cost-effective and compelling enterprise applications Start: 09/23/2010 11:00 am
Full description: Intended audience: What you will learn: •Examine the common problems adolescents and young adults experience when their parents divorce. Technical requirements: For more information and registration, please visit the Webinar URL below. all day
September 23, 2010 11:00 PST/2:00 EST 50 minutes This webinar will discuss advanced 1031 Exchange topics, including:how 1031 Exchanges are different when Commerical properties are involved. Topics will include: - Overview of 1031 Exchanges The audio portion of the webinar will be broadcast over your computer's speakers and via telephone. You may choose to call in and ask questions or you may listen to the webinar over the internet and enter questions via text. * Not permissible in all US jurisdictions Start: 09/23/2010 9:23 pm
Cloud-based services and the new business model flexibility they bring provide powerful enablers for Enterprise mobility. Mobile Operators are ideally placed in this market and can build on Infrastructure as a Service, platform services and Software as a Service to deliver on their Enterprise customer’s needs. This presentation makes the case for Cloud services in enterprise mobility and addresses these crucial topics:- * What new services and modifications to existing services are attractive to Enterprise customers? Moderator: Patrick Kelly, Research Director, Analysys Mason This event will feature a 45-minute presentation followed by Q&A. We look forward to welcoming you to the free webinar. Overview on HP While many organizations understand the core benefits of the cloud, there remains a level of uncertainty about how to begin to leverage cloud. We can help organizations evaluate cloud as part of their overall service delivery strategy to drive business results more efficiently. HP’s new cloud resources complement an existing portfolio of hardware, software and services that can help you develop your own approach to the cloud, whether you want to provide cloud services, source cloud services or deploy an internal cloud computing architecture. | 24
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