Service Desk Management Online SummitAbout this summitAs an IT service manager, maintaining a highly successful service desk requires being able to efficiently handle incoming requests and incidents, understanding and knowing your customers and effectively managing change. Attend this summit to hear the latest best practices from industry experts, analysts and end-users on how to manage your service desk to improve productivity and increase customer satisfaction. An emphasis will be placed on the modern service desk, discussing the impact of social media, ITIL 2011 and why you need a customer-savvy approach to service management.For more information and to register: http://www.brighttalk.com/r/d7h

Charles Araujo of the IT Transformation Institute presents:
The Strategic Service Desk & the Future of Support
Wednesday, January 18, 2012 | 9:00am PST/12:00pm EST | 45 min
What will the future of support look like? We are entering a time of rapid and fundamental change in the world of IT. With the disruptors of cloud computing, mobility and social business going mainstream, the fundamental relationship between IT and its customers is changing. How will this impact the Service Desk and what must support organizations and professionals be doing now to prepare for this future?Based on an upcoming HDI article and a series of blog posts, Charles Araujo and Shane Carlson will explore this future, examining how support will become social and why service desks will begin to look more like an Apple store. This interactive presentation will challenge current ideas of how support should be delivered and describe what it will take for Service Desks to become truly strategic and remain relevant in this upcoming era of IT.For more information and to register: http://www.brighttalk.com/r/d7h

Short Description:
This one-hour webinar provides attendees with a definition of art therapy, its benefits, & how it differs from verbal therapy. Case studies will be presented to assist attendees in identifying indicators & key images in their clients' art.

Full Description:
Identify expressions of mood through your clients' drawings and paintings

This webinar program provides definitions of what Art Therapy is and how it differs from verbal therapy. The role of art-making in diagnosis and treatment is addressed through assessment by examining age-appropriate drawing skills and the symbolism of images that have personal meaning to our clients. In addition, this course examines art-making as personal growth and its therapeutic benefits. The attendees will learn specific indicators to look for in their clients' art work and how to identify key images through the presentation of several case studies. Through these case studies the participants will identify how clients can express their mood through drawing and painting. Psychological and behavioral problems, such as regression and impairments, will be identified through the symbolism in clients' art work.

Course Includes:
Live Q&A
Presentation Handout
Post session recording access
CE Credit

What You Will Learn:
Discover a new method of communicating with clients
Examine effective Art Therapy techniques
Understand the therapeutic power that art provides
Acquire skills for assessing the client's stress level
Discuss current research as it relates to Art Therapy and its effectiveness with clients

Your Presenter:
PAMELA M. HAYES, MFT, LMHC, ATR-BC, is an artist and a registered and board certified Art Therapist. She is licensed as a Marriage and Family Therapist and Mental Health Counselor and is currently in private practice in Los Angeles,
California. Ms. Hayes developed the art therapy program at the Rhode Island School of Design–Continuing Education. For the past 15 years, Ms. Hayes has worked in numerous psychiatric settings with a variety of clients. Currently, her focus includes families, couples, adults and children struggling with mood and anxiety disorders, addiction, eating disorders, abuse and grief-related issues. Ms. Hayes has an undergraduate degree in Fine Arts from Parsons School of Design in New York City and a graduate degree in Marriage and Family Therapy and Art Therapy from Notre Dame de Namur University in Belmont, California. For more information about Ms. Hayes, please visit her website at: www.hayesarttherapy.com.

Disclaimer:
This event qualifies for one CE credit. Only registered attendees will have access to CE. A Cross Country Education web account is required to attend. There is no charge for a CCE web account. It is recommended that you join the meeting 15 to 20 minutes early. Speaker phone sound quality is poor and it is recommended that they not be used to listen to the event.

Technical requirements:
To view this webinar you will need to download the WebEx Application. You will be prompted to download it when you first enter the site. To save time, you can setup prior to the meeting by following this link:

https://apidemoeu.webex.com/apidemoeu/meetingcenter/mcsetup.php

Who Should Attend:
Marriage and Family Therapists, Licensed Professional Counselors, Social Workers, Psychiatric Nurses, Drug and Alcohol Abuse Counselors, Pediatricians, Physicians, Art Therapists, Pastoral Counselors, Guidance Counselors, Youth Pastors,

Youth Counselors, Educators